Senior Claims Handler - Wexford

Zurich Insurance
Ireland
Workplace: OnsiteFull timeFunction: Insurance & ActuarialSkills: ["Decision making","Communication","Customer service","Relationship management","Continuous improvement"]

Manage a portfolio of material damage insurance claims, proactively driving cases to timely, accurate settlement within your authority limits. Apply advanced technical claims competence for moderate-to-high complexity files while ensuring outstanding customer service and strict adherence to legal and regulatory requirements. Coordinate with first- and third-party claimants and internal partners across underwriting, finance, and sales/distribution. Improve claims handling through quality audit feedback and leverage telematics technology for better outcomes.

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Zurich Insurance
Zurich Insurance
3 days ago

Senior Claims Handler - Wexford

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Manage a portfolio of material damage insurance claims, proactively driving cases to timely, accurate settlement within your authority limits. Apply advanced technical claims competence for moderate-to-high complexity files while ensuring outstanding customer service and strict adherence to legal and regulatory requirements. Coordinate with first- and third-party claimants and internal partners across underwriting, finance, and sales/distribution. Improve claims handling through quality audit feedback and leverage telematics technology for better outcomes.
Location: Ireland
Workplace: Onsite
Employment Type: Full time
Job Function: Insurance & Actuarial
Seniority: Mid level

Key Responsibilities

  • •Manage a portfolio of material damage claims and proactively drive cases to settlement within designated authority levels.
  • •Provide advanced technical claims competence for moderate to high complexity claims.
  • •Ensure timely and accurate resolution with an absolute focus on customer service, indemnity, and expense.
  • •Manage key internal and external relationships and keep stakeholders informed with relevant file updates.
  • •Drive efficient claims management processes using telematics technology and improve handling through Quality Audit feedback/support.
Travel: Low travel

Key Requirements

  • •3 years plus industry knowledge.
  • •Holds or is working towards relevant professional qualifications (CIP, MDI, ACII).
  • •Excellent technical insurance knowledge with strong decision-making and numeric skills.
  • •Strong interpersonal and communication skills (verbal/written) and experience engaging suppliers/vendors.
  • •Ability to recognise, understand, and adhere to applicable legislative and regulatory requirements.
Experience:InsuranceClaimsGeneral insurance
Skills:Decision makingCommunicationCustomer serviceRelationship managementContinuous improvement
Certifications:CIPMDIACII
Tech Stack:Telematics

Company Brief

Zurich Insurance
Zurich Insurance Group is a global insurance company offering a wide range of general insurance and life insurance products and services to individuals, small businesses and large corporations across multiple markets worldwide.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 1872
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn