RM Support Associate (Macau, Macau, MO, -)

HSBC
Macau
Workplace: OnsiteFull timeFunction: Product ManagementEducation: bachelorsSkills: ["Interpersonal skills","Commercial acumen","Relationship building","Results-driven","Problem-solving"]

Support Relationship Managers by optimizing client planning, relationship returns, risk assets, and management information for assigned relationships. Raise and submit credit applications on time, coordinate with internal partners to deliver appropriate products and solutions, and respond promptly to customer queries. Drive customer satisfaction by meeting service level agreements and minimizing complaints, while covering colleagues during leave and tracking/chasing outstanding credit and security documentation items.

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FursaFursa
HSBC
HSBC
1 day ago

RM Support Associate (Macau, Macau, MO, -)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Support Relationship Managers by optimizing client planning, relationship returns, risk assets, and management information for assigned relationships. Raise and submit credit applications on time, coordinate with internal partners to deliver appropriate products and solutions, and respond promptly to customer queries. Drive customer satisfaction by meeting service level agreements and minimizing complaints, while covering colleagues during leave and tracking/chasing outstanding credit and security documentation items.
Location: Macau
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Entry level

Key Responsibilities

  • •Support Relationship Managers to optimize client planning, relationship returns, risk assets, and management information.
  • •Raise and submit credit applications on time, including proactive tracking and chasing of outstanding items.
  • •Drive customer satisfaction by meeting service level agreements and minimizing complaints.
  • •Coordinate with internal partners to ensure appropriate products and solutions are offered to customers.
  • •Cover colleagues during leave, join calls/meetings, and provide timely responses to customer queries.

Key Requirements

  • •Bachelor’s degree in a relevant area.
  • •Strong interpersonal skills, commercial acumen, and ability to build relationships.
  • •Results-driven with knowledge of Commercial Banking products.
  • •Customer-focused with strong problem-solving skills.
  • •Good understanding of general banking products and services, and ability to use bank systems (e.g., a CRM system).
Experience:Commercial banking
Education:Bachelor's
Skills:Interpersonal skillsCommercial acumenRelationship buildingResults-drivenProblem-solving
Languages:EnglishPutonghua
Tech Stack:Customer Relationship Management SystemMicrosoft WordMicrosoft ExcelMicrosoft PowerPoint

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn