Senior IT Engineer

Glean
Bengaluru
Workplace: HybridFull timeFunction: IT Support & HelpdeskExperience: 8+ yearsSkills: ["Root-cause analysis","Documentation","Communication","Prioritization","Independent judgment"]

Own complex IT support operations for identity, infrastructure, and endpoints, serving as the final escalation point for high-stakes issues. Administer and optimize Okta, Google Workspace, and Kandji, troubleshoot macOS/Windows/Linux problems, and lead root-cause analysis for major incidents. Drive automation across onboarding/offboarding and access management workflows, maintain ITIL-aligned processes and documentation, and mentor L1/L2 engineers while partnering cross-functionally on compliance readiness.

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FursaFursa
Glean
Glean
1 day ago

Senior IT Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Own complex IT support operations for identity, infrastructure, and endpoints, serving as the final escalation point for high-stakes issues. Administer and optimize Okta, Google Workspace, and Kandji, troubleshoot macOS/Windows/Linux problems, and lead root-cause analysis for major incidents. Drive automation across onboarding/offboarding and access management workflows, maintain ITIL-aligned processes and documentation, and mentor L1/L2 engineers while partnering cross-functionally on compliance readiness.
Location: Bengaluru
Workplace: Hybrid
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Serve as the final escalation point for complex IT issues across identity, infrastructure, endpoints, networking, and SaaS applications.
  • •Administer and optimize Okta, Google Workspace, Kandji, and related identity/endpoint-management platforms.
  • •Troubleshoot advanced issues across macOS, Windows, and Linux and lead root-cause analysis for major incidents.
  • •Design and implement automation for onboarding, offboarding, provisioning, access management, compliance checks, reporting, and asset lifecycle workflows.
  • •Support ITIL-aligned Incident/Problem/Change/Asset Management processes; maintain SOPs, runbooks, and documentation; support ISO 27001/SOC 2 readiness and mentor L1/L2 engineers.

Key Requirements

  • •8+ years of experience in IT engineering, systems administration, IT operations, endpoint management, or a related field.
  • •Experience operating as an L3 escalation engineer or senior technical individual contributor.
  • •Hands-on administration of Okta (SSO, MFA, lifecycle automation, integrations, access policies).
  • •Hands-on administration of Google Workspace (user lifecycle management, groups, access controls, security settings).
  • •Hands-on experience with endpoint management tools (Kandji, Jamf, Intune, or similar) and advanced troubleshooting across macOS, Windows, and Linux.
Experience:8+ yearsIT engineeringIT operationsEndpoint management
Skills:Root-cause analysisDocumentationCommunicationPrioritizationIndependent judgment
Languages:English
Tech Stack:OktaGoogle WorkspaceKandjiJamfIntuneMacOSWindowsLinuxPythonPowerShellBashTCP/IPDNSDHCPVPNsRoutingFirewallsITILJira Service ManagementServiceNow

Company Brief

Glean
Provides an enterprise search and knowledge discovery platform that helps organizations find information across apps, drives, and internal tools, improving employee productivity and onboarding through AI-powered search and relevance ranking.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: San Francisco, United States
Founded: 2017
WebsiteLinkedIn