Customer Service Manager, Airport Workforce Management (Washington, VA, US)
American Airlines Group
Washington, Virginia
Workplace: OnsiteFull timeUSD 51,000 - 86,500 annuallyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Leadership","Coaching","Communication","Critical thinking","Decision-making"]Lead airport customer service operations within the Domestic Airports team, ensuring a safe, high-performing environment while delivering exceptional customer experiences. Coach and develop front-line team members, set team and individual goals, and manage resources to meet operational objectives. Conduct safety self-audits, observations, and root-cause investigations, coordinate gate flight staffing, and use tools like GS Realtime and other systems to support overtime, staffing inputs, and reporting.
