IT helpdesk medewerker (Leopoldsburg, BE)

Serco
Belgium
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskSkills: ["Problem-solving","Attention to detail","Communication","Hands-on mindset"]

Provide first-line technical support for training systems, simulation platforms, and related hardware/software. Diagnose and resolve user-reported issues, escalating to specialized teams when needed. Support system setup, updates, maintenance, and testing to maintain operational readiness, and implement upgrades, patches, and configuration changes under supervision. Collaborate to integrate technology into daily activities while supporting a regulated, safety-focused defense training environment.

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FursaFursa
Serco
Serco
1 week ago

IT helpdesk medewerker (Leopoldsburg, BE)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Provide first-line technical support for training systems, simulation platforms, and related hardware/software. Diagnose and resolve user-reported issues, escalating to specialized teams when needed. Support system setup, updates, maintenance, and testing to maintain operational readiness, and implement upgrades, patches, and configuration changes under supervision. Collaborate to integrate technology into daily activities while supporting a regulated, safety-focused defense training environment.
Location: Belgium
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Entry level

Key Responsibilities

  • •Provide first-line technical support for training systems, simulation platforms, and related hardware/software components.
  • •Troubleshoot and resolve technical issues reported by users, escalating when necessary.
  • •Assist with system setup, updates, maintenance, and testing to ensure operational readiness.
  • •Collaborate with teams to support seamless integration of technology in daily activities.
  • •Help implement upgrades, patches, and configuration changes under supervision or guidance.

Pay and Benefits

Perks:Meal VouchersEco Vouchers

Key Requirements

  • •Experience in technical support, IT helpdesk, or system operations, preferably in defense, training, or structured technical environments.
  • •Good understanding of IT systems, networking basics, and hardware/software troubleshooting.
  • •Hands-on ability to manage equipment, cables, and system components on-site.
  • •Strong problem-solving with attention to detail.
  • •Ability to communicate with end users in Dutch, French, and English and to follow safety/operational procedures in structured environments.
Experience:DefenseTrainingIT helpdesk
Skills:Problem-solvingAttention to detailCommunicationHands-on mindset
Languages:DutchFrenchEnglish

Company Brief

Serco
Provides public services across defence, transport, health, justice, immigration and citizen services, delivering operations, consultancy and managed services to governments and commercial clients worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Hook, United Kingdom
Founded: 1929
WebsiteLinkedIn