Customer Delivery Manager with English

HP
Sofia
Workplace: OnsiteFull timeFunction: Program & Project Management (PMO)Experience: 2+ yearsEducation: bachelorsSkills: ["Leadership","Risk management","Problem-solving","Judgment","Communication","Reporting"]

Own operational relationships and drive SLA delivery by leading high-value contracted service delivery. Serve as the primary contact for operational issues, manage performance metrics and reporting, and take action to meet cost and service delivery goals. Lead teams and moderate-to-high complexity projects, manage risks, and support account delivery managers. Improve deal P&L through initiatives, alignment across business reviews, and KPI-driven revenue opportunity identification.

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FursaFursa
HP
HP
3 days ago

Customer Delivery Manager with English

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Own operational relationships and drive SLA delivery by leading high-value contracted service delivery. Serve as the primary contact for operational issues, manage performance metrics and reporting, and take action to meet cost and service delivery goals. Lead teams and moderate-to-high complexity projects, manage risks, and support account delivery managers. Improve deal P&L through initiatives, alignment across business reviews, and KPI-driven revenue opportunity identification.
Location: Sofia
Workplace: Onsite
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Manager level

Key Responsibilities

  • •Develop and nurture customer satisfaction by owning operational relationships and local requirements.
  • •Act as primary contact for operational issues, managing performance metrics, reporting, and communication.
  • •Manage expense targets and ensure performance goals for service delivery, implementing corrective actions as needed.
  • •Manage risk and support timely, cost-effective SLA delivery across functions.
  • •Lead teams and moderate-to-high complexity projects to deliver service delivery plans and operational/strategic objectives.
Travel: Medium travel

Pay and Benefits

Perks:Health InsuranceLife InsurancePaid LeaveMeal AllowanceWellness Stipend

Key Requirements

  • •Fluent English language skills (spoken and written).
  • •2+ years of service delivery experience, ideally in outsourcing, project management, or consulting.
  • •Experience with Customer Delivery Management and general customer handling, including client-facing work.
  • •Leadership experience and ability to manage teams and independently deliver projects.
  • •Service management certifications (e.g., ITIL, Six Sigma) and analytics/reporting skills (reporting tools/data management, analytics).
Experience:2+ yearsOutsourcingProject managementConsultingService delivery
Education:Bachelor's
Skills:LeadershipRisk managementProblem-solvingJudgmentCommunicationReporting
Certifications:ITILSix Sigma
Languages:English
Tech Stack:MS OfficeITILSix Sigma

Company Brief

HP
Designs and manufactures personal computers, printers, and related supplies, as well as provides software, services, and solutions for consumers and enterprises worldwide.
Industry: Hardware Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Palo Alto, United States
Founded: 1939
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn