Float Personal Banker Associate I - Cincinnati Northwest

Fifth Third Bancorp
United States
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditExperience: 2+ yearsEducation: high_schoolSkills: ["Customer service","Confidentiality","Communication","Judgment","Teamwork"]

Provide customer care for daily banking transactions, resolve inquiries and issues, and maintain confidentiality and ethical conduct. Build rapport with customers, use bank policies and procedures with minimal supervision, and perform daily office responsibilities including balancing records. Meet or exceed sales referral goals by identifying customer needs and referring customers to business partners for selling and cross-selling, while following risk management expectations. This float role requires travel to financial centers within the market.

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Fifth Third Bancorp
Fifth Third Bancorp
3 days ago

Float Personal Banker Associate I - Cincinnati Northwest

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Provide customer care for daily banking transactions, resolve inquiries and issues, and maintain confidentiality and ethical conduct. Build rapport with customers, use bank policies and procedures with minimal supervision, and perform daily office responsibilities including balancing records. Meet or exceed sales referral goals by identifying customer needs and referring customers to business partners for selling and cross-selling, while following risk management expectations. This float role requires travel to financial centers within the market.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Mid level

Key Responsibilities

  • •Provide excellent customer care for daily transactions, inquiries, and problem resolution in line with bank policies.
  • •Answer customer questions, find solutions, and direct more complex issues to appropriate leadership.
  • •Maintain confidentiality and follow the Bancorp Code of Business Conduct and Ethics and related policies.
  • •Handle daily office responsibilities, keep balancing records in line with policy, and help find/correct outages as needed.
  • •Initiate conversations to uncover customer needs and drive sales referrals by referring customers to business partners and tracking referral progression.

Key Requirements

  • •High school diploma/GED.
  • •Minimum of 2 years of CSR experience to perform retail policies and procedures with minimal supervision.
  • •Ability to handle extensive cash and perform advanced math functions.
  • •Ability to interact comfortably and confidently with the public and communicate effectively in both oral and written form.
  • •SAFE Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS).
Experience:2+ years
Education:High School
Skills:Customer serviceConfidentialityCommunicationJudgmentTeamwork
Certifications:SAFE Act registration (NMLS)

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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