PayPal

3 days ago

Staff Experience Designer, Servicing

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Shape customer servicing experiences by developing experience strategy and designing end-to-end journeys that reduce customer effort and improve successful outcomes. Apply systems thinking to connect customer, support, and operational experiences, and explore AI-powered and emerging interaction patterns. Lead projects within the product function, influence roadmaps across multiple teams, and establish scalable design principles. Partner with product, engineering, data, research, and content teams to drive transformation at PayPal.

Location: Austin, New York, San Jose

Workplace: Hybrid

Employment Type: Full time

Job Function: Design (Product/UX/UI/Visual)

Seniority: Mid level

Key Responsibilities

•Develop experience strategy across complex initiatives, influencing roadmaps, priorities, and outcomes across multiple teams.
•Design end-to-end experiences that reduce customer effort and improve successful outcomes.
•Apply systems thinking to connect customer, support, and operational experiences into cohesive journeys.
•Explore and validate new interaction patterns, AI-powered experiences, and emerging servicing capabilities.
•Mentor designers and raise the quality and consistency of servicing experiences through scalable patterns, frameworks, and design principles.

Pay and Benefits

Salary: USD 160,500 - 238,700 annually

Perks:Health InsurancePaid LeaveLearning Budget

Key Requirements

•5+ years of relevant experience and a Bachelor’s degree, or an equivalent combination of education and experience.
•Strong interaction design, information architecture, prototyping, and storytelling skills.
•Experience shaping solutions across complex problem spaces connecting customer needs, business goals, and operational constraints.
•Background in consumer products, fintech, marketplaces, enterprise, or similarly complex environments.
•Proven ability to drive alignment across multiple teams and influence decisions without direct authority.

Experience:5+ yearsFintechMarketplacesConsumer productsEnterpriseAI

Education:Bachelor's

Skills:Systems thinkingStrategic decision-makingMentorshipCollaborationStorytelling

Company Brief

PayPal

Global online payments platform enabling digital and mobile payments, money transfers, and merchant services for consumers and businesses, supporting e‑commerce transactions across multiple currencies and payment methods.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 1998

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

PayPal

3 days ago

Staff Experience Designer, Servicing

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Austin, New York, San Jose

Workplace: Hybrid

Employment Type: Full time

Job Function: Design (Product/UX/UI/Visual)

Seniority: Mid level

Key Responsibilities

•Develop experience strategy across complex initiatives, influencing roadmaps, priorities, and outcomes across multiple teams.
•Design end-to-end experiences that reduce customer effort and improve successful outcomes.
•Apply systems thinking to connect customer, support, and operational experiences into cohesive journeys.
•Explore and validate new interaction patterns, AI-powered experiences, and emerging servicing capabilities.
•Mentor designers and raise the quality and consistency of servicing experiences through scalable patterns, frameworks, and design principles.

Pay and Benefits

Salary: USD 160,500 - 238,700 annually

Perks:Health InsurancePaid LeaveLearning Budget

Key Requirements

•5+ years of relevant experience and a Bachelor’s degree, or an equivalent combination of education and experience.
•Strong interaction design, information architecture, prototyping, and storytelling skills.
•Experience shaping solutions across complex problem spaces connecting customer needs, business goals, and operational constraints.
•Background in consumer products, fintech, marketplaces, enterprise, or similarly complex environments.
•Proven ability to drive alignment across multiple teams and influence decisions without direct authority.

Experience:5+ yearsFintechMarketplacesConsumer productsEnterpriseAI

Education:Bachelor's

Skills:Systems thinkingStrategic decision-makingMentorshipCollaborationStorytelling

Company Brief

PayPal

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 1998

Website LinkedIn