Global Account Manager

Kpler
Dubai
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Negotiation","Communication","Customer service","Relationship management","Problem-solving"]

Global Account Manager to own a named book of business across the Middle East and Africa, driving upsell/cross-sell opportunities, renewals and client success for energy and commodity data solutions. You will coordinate with cross-functional teams, maintain strong client relationships, run trials with new users, and organize events to reinforce brand and customer satisfaction in a fast-paced, international environment.

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Kpler
Kpler
6 months ago

Global Account Manager

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Last checked: 10 hours agoStatus: Live

Job Summary

Global Account Manager to own a named book of business across the Middle East and Africa, driving upsell/cross-sell opportunities, renewals and client success for energy and commodity data solutions. You will coordinate with cross-functional teams, maintain strong client relationships, run trials with new users, and organize events to reinforce brand and customer satisfaction in a fast-paced, international environment.
Location: Dubai
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Be globally responsible for a named book of business amongst NOC’s across the Middle East and Africa promoting growth within these accounts through identifying and closing upsell and cross sell opportunities and retaining and renewing the clients’ existing spend.
  • •Work alongside your account development managers, customer success, marketing and professional services to ensure usage of existing users, uncovering new opportunities and driving the global strategy of your named accounts.
  • •Maintain and grow the strong relationships and partnerships in place with your existing client base.
  • •Run various trials and data evaluation with new users to expand the account
  • •Organize client appreciation events and work with marketing to reward existing clients and maintain our brand recognition

Key Requirements

  • •5 years+ experience in sales in the Energy & Commodity space
  • •Arabic Speaker
  • •Understanding of Energy & Commodity market data solutions and landscape
  • •Proven ability in hitting large sales quotas and over delivering
  • •Demonstrates an ability to implement a global strategy for account growth backed up by a short and mid term forecast pipeline for the growth
Experience:5+ years
Skills:NegotiationCommunicationCustomer serviceRelationship managementProblem-solving
Languages:Arabic

Company Brief

Kpler
Provides real-time commodity, shipping and trade intelligence combining satellite, AIS, customs and market data to deliver analytics for energy, dry bulk, petrochemicals, metals and agricultural markets, enabling trading, risk management and market transparency.
Industry: Data Infrastructure
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Paris, France
Founded: 2014
WebsiteLinkedIn