Alan

1 day ago

Security & Legal Specialist - Customer Care

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Own end-to-end legal, security, and data-protection cases escalated from Care agents, including GDPR requests, CNIL notifications, account takeovers, and legal complaints. Monitor KPIs, manage regulatory deadlines, and coordinate with external stakeholders. Scale the function across countries by designing workflows, escalation paths, macros, and training materials, then identify automation opportunities to reduce manual workload.

Location: France

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Handle complex security incidents, GDPR cases, and legal complaints escalated from Care agents, including CNIL notifications within regulatory deadlines.
•Manage interactions with external stakeholders (CNIL, Insurance Ombudsman, Signal Conso) and own KPI monitoring and yearly complaints reporting.
•Design and continuously improve workflows, escalation paths, macros, and help-center content so Care agents can manage cases autonomously at L1 and L2.
•Identify simplification and automation opportunities across legal and security operations, then partner with Care Ops and Product to deploy improvements.
•Translate processes and training materials across countries and support Care Experts via a Legal & Security taskforce.

Pay and Benefits

Perks:EquityHealth InsuranceMeal AllowanceLearning BudgetParental Leave

Key Requirements

•At least 1–2 years of experience in GDPR/privacy operations, legal complaints handling in a regulated sector, or compliance ops in fintech, insurtech, or health.
•Ability to navigate regulatory frameworks (GDPR, complaint handling, CNIL) and know when to escalate versus when to own outcomes without being a lawyer.
•Strong communication and ability to adapt to different audiences, including legal experts, product teams, and front-line agents.
•Comfort making judgment calls in ambiguous situations and moving forward without waiting for all answers.
•Fluency in French (C1+ written and spoken) and proficiency in English for internal collaboration.

Experience:1+ years

Skills:JudgmentCommunicationProcess improvementStakeholder managementTraining enablement

Languages:FrenchEnglish

Tech Stack:GDPRCNILAI automation

Company Brief

Alan

Alan is a Paris-based digital health insurance provider offering employer and individual health plans, telemedicine, prevention services, and a consumer-focused app to simplify access to care and manage reimbursements.

Industry: Health Insurance (Payers)

Company Size: Large (251 to 1,000 employees)

Revenue: USD 250M to 500M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: Paris, France

Founded: 2016

Glassdoor: 4.4

Website LinkedIn Glassdoor

Loading job details...

Preparing the role view and application actions.

Alan

1 day ago

Security & Legal Specialist - Customer Care

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: France

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Handle complex security incidents, GDPR cases, and legal complaints escalated from Care agents, including CNIL notifications within regulatory deadlines.
•Manage interactions with external stakeholders (CNIL, Insurance Ombudsman, Signal Conso) and own KPI monitoring and yearly complaints reporting.
•Design and continuously improve workflows, escalation paths, macros, and help-center content so Care agents can manage cases autonomously at L1 and L2.
•Identify simplification and automation opportunities across legal and security operations, then partner with Care Ops and Product to deploy improvements.
•Translate processes and training materials across countries and support Care Experts via a Legal & Security taskforce.

Pay and Benefits

Perks:EquityHealth InsuranceMeal AllowanceLearning BudgetParental Leave

Key Requirements

•At least 1–2 years of experience in GDPR/privacy operations, legal complaints handling in a regulated sector, or compliance ops in fintech, insurtech, or health.
•Ability to navigate regulatory frameworks (GDPR, complaint handling, CNIL) and know when to escalate versus when to own outcomes without being a lawyer.
•Strong communication and ability to adapt to different audiences, including legal experts, product teams, and front-line agents.
•Comfort making judgment calls in ambiguous situations and moving forward without waiting for all answers.
•Fluency in French (C1+ written and spoken) and proficiency in English for internal collaboration.

Experience:1+ years

Skills:JudgmentCommunicationProcess improvementStakeholder managementTraining enablement

Languages:FrenchEnglish

Tech Stack:GDPRCNILAI automation

Company Brief

Alan

Industry: Health Insurance (Payers)

Company Size: Large (251 to 1,000 employees)

Revenue: USD 250M to 500M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: Paris, France

Founded: 2016

Glassdoor: 4.4

Website LinkedIn Glassdoor