Harvey

2 weeks ago

Customer Success Leader, Enterprise

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 34 minutes agoStatus: Live

Job Summary

Lead and scale an enterprise Customer Success team focused on adoption, satisfaction, and long-term value for sophisticated law firms and Fortune 100 companies. Partner with Sales, Product, and Engineering to drive engagement and expansion, build scalable success strategies and metrics, and serve as an executive sponsor for key accounts. Use data-driven risk/opportunity identification to proactively improve customer outcomes and represent the customer voice internally.

Location: New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Lead, mentor, and develop a team of Enterprise Customer Success Managers to drive retention and client outcomes.
•Partner with Sales, Product, and Engineering to drive customer adoption, engagement, and expansion.
•Develop and execute scalable customer success strategies, processes, and metrics for the enterprise segment.
•Serve as an executive sponsor for key enterprise accounts, providing strategic guidance and building trusted relationships.
•Identify risks and opportunities across the customer base and represent the customer voice internally to influence roadmaps and operational improvements.

Pay and Benefits

Salary: USD 191,800 - 287,600 annually

Equity and Bonus:Equity

Key Requirements

•8+ years in Customer Success, Account Management, or related client-facing roles, including 3+ years leading enterprise CS teams.
•Experience supporting complex, global enterprise clients in AI, SaaS, legal, or technology.
•Strong strategic thinking and operational execution, with ability to build frameworks and scale programs.
•Exceptional communication and executive presence, able to build trusted relationships at the C-suite level.
•A coaching mindset and passion for developing high-performing teams.

Experience:8+ yearsEnterprise customer successAISaaSLegalTechnology

Skills:Strategic thinkingOperational executionCommunicationCoachingExecutive presence

Company Brief

Harvey

Harvey builds domain-specific generative AI for legal and professional services, automating contract analysis, due diligence, compliance, and litigation workflows for law firms and corporate legal teams.

Industry: LegalTech

Company Size: Large (251 to 1,000 employees)

Revenue: USD 100M to 250M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2022

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Harvey

2 weeks ago

Customer Success Leader, Enterprise

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 34 minutes agoStatus: Live

Job Summary

Location: New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Lead, mentor, and develop a team of Enterprise Customer Success Managers to drive retention and client outcomes.
•Partner with Sales, Product, and Engineering to drive customer adoption, engagement, and expansion.
•Develop and execute scalable customer success strategies, processes, and metrics for the enterprise segment.
•Serve as an executive sponsor for key enterprise accounts, providing strategic guidance and building trusted relationships.
•Identify risks and opportunities across the customer base and represent the customer voice internally to influence roadmaps and operational improvements.

Pay and Benefits

Salary: USD 191,800 - 287,600 annually

Equity and Bonus:Equity

Key Requirements

•8+ years in Customer Success, Account Management, or related client-facing roles, including 3+ years leading enterprise CS teams.
•Experience supporting complex, global enterprise clients in AI, SaaS, legal, or technology.
•Strong strategic thinking and operational execution, with ability to build frameworks and scale programs.
•Exceptional communication and executive presence, able to build trusted relationships at the C-suite level.
•A coaching mindset and passion for developing high-performing teams.

Experience:8+ yearsEnterprise customer successAISaaSLegalTechnology

Skills:Strategic thinkingOperational executionCommunicationCoachingExecutive presence

Company Brief

Harvey

Industry: LegalTech

Company Size: Large (251 to 1,000 employees)

Revenue: USD 100M to 250M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2022

Glassdoor: 4.1

Website LinkedIn Glassdoor