Customer Success Manager

Smartly
Hong Kong
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Independent working","Prioritization","Decision-making","Communication","Relationship building","Data interpretation"]

Own and grow a portfolio of Smartly customers end to end, driving retention, renewals, and expansion through proactive performance improvement. Serve as the primary point of contact while deepening your understanding of Smartly’s platform and social advertising to troubleshoot customer challenges. Partner with media platforms and internal teams across Sales, Marketing, Technical Solutions, Services, Product, and Engineering to deliver strong outcomes across the customer lifecycle.

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FursaFursa
Smartly
Smartly
3 days ago

Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Own and grow a portfolio of Smartly customers end to end, driving retention, renewals, and expansion through proactive performance improvement. Serve as the primary point of contact while deepening your understanding of Smartly’s platform and social advertising to troubleshoot customer challenges. Partner with media platforms and internal teams across Sales, Marketing, Technical Solutions, Services, Product, and Engineering to deliver strong outcomes across the customer lifecycle.
Location: Hong Kong
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Own assigned customer accounts end to end as the primary point of contact, taking full responsibility for client outcomes.
  • •Manage a growing book of business to drive adoption, renewals, expansion, and customer advocacy.
  • •Proactively identify opportunities to improve customer performance and long-term value (moving beyond reactive support).
  • •Develop a strong understanding of the Smartly platform and social advertising to solve customer problems and provide clear guidance.
  • •Collaborate with internal teams and work with external partners (Facebook, Pinterest, Snapchat) to support customer goals.
Travel: Low travel

Key Requirements

  • •Relevant experience in a customer success or similar customer-facing role with clear ownership of customer relationships.
  • •Ability to work independently, manage priorities, and make sound decisions for assigned accounts.
  • •Strong written and spoken communication skills.
  • •Strong ability to explain complex concepts clearly and translate data into practical insights.
  • •Strong knowledge of social advertising platforms such as Facebook, Pinterest, and Snapchat.
Experience:Customer successMediaDigital agencies
Skills:Independent workingPrioritizationDecision-makingCommunicationRelationship buildingData interpretation
Tech Stack:SmartlySocial advertisingFacebookPinterestSnapchat

Company Brief

Smartly
Provides a cloud-based advertising automation platform that helps brands and agencies create, manage, and optimize scalable social and digital ad campaigns across channels with creative and measurement tools.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Helsinki, Finland
Founded: 2013
WebsiteLinkedIn