Supervisor (Cape Town, ZA)

Kerzer International
Cape Town
Workplace: OnsiteFull timeFunction: Hospitality & Food ServiceSkills: ["Communication","Teamwork","Guest service","Attention to detail","Problem-solving"]

Oversee daily housekeeping operations for guest rooms, public areas, laundry, and back-of-house at One&Only Cape Town. Manage housekeeping staff, coordinate room servicing and inspections, supervise contract cleaning, and ensure compliance with brand standards and health & safety procedures. Handle guest concerns professionally, manage inventory and maintenance reporting, support scheduling, and drive continuous improvements to elevate cleanliness, presentation, and exceptional guest experiences.

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Kerzer International
Kerzer International
9 hours ago

Supervisor (Cape Town, ZA)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Oversee daily housekeeping operations for guest rooms, public areas, laundry, and back-of-house at One&Only Cape Town. Manage housekeeping staff, coordinate room servicing and inspections, supervise contract cleaning, and ensure compliance with brand standards and health & safety procedures. Handle guest concerns professionally, manage inventory and maintenance reporting, support scheduling, and drive continuous improvements to elevate cleanliness, presentation, and exceptional guest experiences.
Location: Cape Town
Workplace: Onsite
Employment Type: Full time
Job Function: Hospitality & Food Service
Seniority: Manager level

Key Responsibilities

  • •Manage daily housekeeping operations, ensuring cleanliness, presentation, and guest experience standards are consistently met.
  • •Oversee housekeeping staff and coordinate daily activities, including room servicing/inspections within timelines.
  • •Supervise contract cleaning services, manage inventory and stock levels, and report maintenance issues.
  • •Ensure health and safety compliance, maintain required operational reports, and implement continuous improvements.
  • •Handle guest concerns professionally, promote communication across departments, and support training and performance coaching.

Key Requirements

  • •Manage daily housekeeping operations across guest rooms, public areas, laundry, and back-of-house areas to One&Only brand standards.
  • •Oversee housekeeping staff performance, including scheduling support, training, and coaching.
  • •Ensure rooms are serviced and inspected within established timelines and operational procedures.
  • •Supervise contract cleaning services and monitor health and safety compliance.
  • •Handle guest concerns promptly and maintain high professional standards while working flexible shifts.
Skills:CommunicationTeamworkGuest serviceAttention to detailProblem-solving

Company Brief

Kerzer International
Kerzner International develops and manages luxury resorts, hotels and branded leisure destinations worldwide, including Atlantis and One&Only properties, delivering integrated hospitality, entertainment and residential experiences at premier beachfront and destination locations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1972
WebsiteLinkedIn