Roadsurfer

1 month ago

Kundenservice (m/w/d)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Coordinate daily rental operations at Station Köln-Bonn, ensuring smooth vehicle handovers and returns, and deliver a positive customer journey. Support station leadership with staffing and training, maintain high service standards, and collaborate with a global team to continuously improve guest experience.

Location: Germany

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Coordinate the daily rental business and ensure a smooth handover/return process with the station team.
•Prioritize customer satisfaction and contribute to a positive customer journey.
•Assist the station management with personnel planning and team training to support development.
•Ensure adherence to quality standards, especially in customer interactions.

Pay and Benefits

Salary: EUR 32,000 - 36,000 annually

Perks:Camper BudgetTravel AllowanceFamily Discounts

Key Requirements

•Completed vocational training (abgeschlossene Ausbildung) with 2-3 years of relevant work experience, ideally in car rental, tourism, or a similar field.
•High service orientation with a friendly, professional approach in direct customer contact.
•Excellent communication skills in both German and English.
•Organizational talent and the ability to stay organized and find solutions in challenging situations.
•Valid driver's license (Class B).

Experience:2-3 yearsHospitalityCar rentalTourism

Education:Certification / Diploma

Skills:CommunicationCustomer serviceOrganization

Languages:GermanEnglish

Company Brief

Roadsurfer

Operates an online platform for renting and buying campervans and motorhomes across Europe. Provides booking, insurance, and trip-planning services, connecting travelers with fleet partners and private vehicle owners for flexible road-trip experiences.

Industry: Online Marketplaces

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Headquarters: Munich, Germany

Founded: 2016

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Roadsurfer

1 month ago

Kundenservice (m/w/d)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Germany

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Coordinate the daily rental business and ensure a smooth handover/return process with the station team.
•Prioritize customer satisfaction and contribute to a positive customer journey.
•Assist the station management with personnel planning and team training to support development.
•Ensure adherence to quality standards, especially in customer interactions.

Pay and Benefits

Salary: EUR 32,000 - 36,000 annually

Perks:Camper BudgetTravel AllowanceFamily Discounts

Key Requirements

•Completed vocational training (abgeschlossene Ausbildung) with 2-3 years of relevant work experience, ideally in car rental, tourism, or a similar field.
•High service orientation with a friendly, professional approach in direct customer contact.
•Excellent communication skills in both German and English.
•Organizational talent and the ability to stay organized and find solutions in challenging situations.
•Valid driver's license (Class B).

Experience:2-3 yearsHospitalityCar rentalTourism

Education:Certification / Diploma

Skills:CommunicationCustomer serviceOrganization

Languages:GermanEnglish

Company Brief

Roadsurfer

Industry: Online Marketplaces

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Headquarters: Munich, Germany

Founded: 2016

Website LinkedIn