Senior Customer Engineer, Commercial

Cloudflare
San Francisco
Workplace: HybridFull timeUSD 212,000 - 292,000 annuallyFunction: Solutions Engineering & Sales EngineeringSkills: ["Presentation","Stakeholder management","Technical discovery","Customer communication","Commercial mindset"]

Own the end-to-end technical customer relationship as a quota-carrying technologist: lead technical discovery, design bespoke enterprise architectures, and deliver product demonstrations and PoCs across Cloudflare Security, Networking, and Developer Platforms. Drive customer onboarding, technical health, risk, and expansion strategy using telemetry and health scores. Translate platform capabilities into ROI via QBRs, and use AI-augmented workflows to automate routine tasks and accelerate time-to-value.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Cloudflare
Cloudflare
1 day ago

Senior Customer Engineer, Commercial

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Own the end-to-end technical customer relationship as a quota-carrying technologist: lead technical discovery, design bespoke enterprise architectures, and deliver product demonstrations and PoCs across Cloudflare Security, Networking, and Developer Platforms. Drive customer onboarding, technical health, risk, and expansion strategy using telemetry and health scores. Translate platform capabilities into ROI via QBRs, and use AI-augmented workflows to automate routine tasks and accelerate time-to-value.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Partner with Account Executives on technical discovery to build bespoke architectures and deliver product demos and PoCs across Cloudflare’s portfolio.
  • •Lead and oversee technical onboarding and implementation as the primary executive and engineering contact for the customer.
  • •Monitor customer health scores and telemetry to ensure rapid time-to-value and resolve integration bottlenecks.
  • •Drive commercial accountability for adoption, retention, and cross-sell/upsell opportunities using product usage data and QBRs.
  • •Act as an AI-augmented engineer to automate routine tasks (e.g., RFP/security questionnaire responses and sandbox provisioning).

Pay and Benefits

Salary: USD 212,000 - 292,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kEquityPaid Leave

Key Requirements

  • •Experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Sales Engineering, or Forward Deployed Engineering.
  • •Broad technical expertise across web security, networking (routing, DNS, DDoS mitigation), cloud infrastructure, and enterprise architecture.
  • •Track record operating in a quota-carrying or revenue-aligned environment with strong SaaS metrics and enterprise sales cycle fluency.
  • •Exceptional presentation and stakeholder management skills to bridge technical details and C-suite business strategy.
  • •Ability to leverage AI agents and internal platforms to automate routine customer workflow tasks such as RFP/security questionnaire responses and telemetry monitoring.
Experience:SaaS
Skills:PresentationStakeholder managementTechnical discoveryCustomer communicationCommercial mindset
Languages:English
Tech Stack:Workers AIAI GatewayVectorizePythonJavaScriptLLMRAGPrompt engineeringAPI connectors

Company Brief

Cloudflare
Provides a global network and cloud platform that delivers security, performance, and reliability services for web applications, APIs, and Internet properties, including CDN, DDoS protection, DNS, and zero-trust security solutions.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2009
WebsiteLinkedIn