DP World

1 week ago

Manager, Regional Operations Account Management Freight Europe (f/m/d)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Own end-to-end operational service delivery for strategic freight customers across Europe, translating commercial commitments into consistent performance. Partner with Key Account Managers and coordinate customer operations across branches and modes (Air, Ocean, Road) to achieve KPIs, SLAs, and SOP standards. Lead performance governance using dashboards and escalation logs, run monthly/quarterly business reviews, drive corrective actions, and support continuous improvement via Lean/OPSX and digital automation rollout.

Location: Stockholm, Frankfurt

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Own operational delivery for assigned strategic freight customers across Europe, ensuring reliable service across Air and Ocean modes.
•Ensure adherence to customer SOPs, SLAs, and contractual KPIs; proactively address service risks to protect customer satisfaction and business continuity.
•Monitor and analyze operational performance data, identify root causes and trends, and maintain performance dashboards, escalation logs, and improvement trackers.
•Serve as primary operational contact for key customers and coordinate with KAMs, Customer Service, Branch Operations, and GSC teams to execute end-to-end service.
•Lead escalations and corrective action plans, facilitate governance forums, and support continuous improvement and standardisation using Lean/OPSX frameworks.

Key Requirements

•Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.
•Minimum 8–10 years of experience in Freight Forwarding or Logistics Operations, including 3–5 years in a customer-facing or key account operational management role.
•Proven experience managing large, multinational customers with complex operational setups across Air, Ocean, and Road.
•Demonstrated ability to lead service delivery, performance governance, and escalation management in an international matrix environment.
•Solid understanding of end-to-end freight operations, systems (TMS/ERP/CRM), and KPI frameworks.

Experience:8-10 yearsFreight forwardingLogistics operationsInternational matrix

Education:Bachelor's in Logistics, Supply Chain Management, Business Administration (or related field)

Skills:Customer focusStakeholder managementGovernanceProblem-solvingMentoring

Tech Stack:TMSERPCRMPower BITableauExcelLeanOPSX

Company Brief

DP World

Global ports, terminals and logistics provider offering end-to-end supply‑chain, maritime services, freezones and technology-driven trade solutions across ports, inland terminals, logistics parks and digital platforms.

Industry: Ports & Port Operators

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Decacorn (USD 10B+)

Funding: IPO / Publicly Listed

Headquarters: Dubai, United Arab Emirates

Founded: 2005

Glassdoor: 3.6

Website LinkedIn Glassdoor

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DP World

1 week ago

Manager, Regional Operations Account Management Freight Europe (f/m/d)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Stockholm, Frankfurt

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Own operational delivery for assigned strategic freight customers across Europe, ensuring reliable service across Air and Ocean modes.
•Ensure adherence to customer SOPs, SLAs, and contractual KPIs; proactively address service risks to protect customer satisfaction and business continuity.
•Monitor and analyze operational performance data, identify root causes and trends, and maintain performance dashboards, escalation logs, and improvement trackers.
•Serve as primary operational contact for key customers and coordinate with KAMs, Customer Service, Branch Operations, and GSC teams to execute end-to-end service.
•Lead escalations and corrective action plans, facilitate governance forums, and support continuous improvement and standardisation using Lean/OPSX frameworks.

Key Requirements

•Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.
•Minimum 8–10 years of experience in Freight Forwarding or Logistics Operations, including 3–5 years in a customer-facing or key account operational management role.
•Proven experience managing large, multinational customers with complex operational setups across Air, Ocean, and Road.
•Demonstrated ability to lead service delivery, performance governance, and escalation management in an international matrix environment.
•Solid understanding of end-to-end freight operations, systems (TMS/ERP/CRM), and KPI frameworks.

Experience:8-10 yearsFreight forwardingLogistics operationsInternational matrix

Education:Bachelor's in Logistics, Supply Chain Management, Business Administration (or related field)

Skills:Customer focusStakeholder managementGovernanceProblem-solvingMentoring

Tech Stack:TMSERPCRMPower BITableauExcelLeanOPSX

Company Brief

DP World

Industry: Ports & Port Operators

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Decacorn (USD 10B+)

Funding: IPO / Publicly Listed

Headquarters: Dubai, United Arab Emirates

Founded: 2005

Glassdoor: 3.6

Website LinkedIn Glassdoor