Customer Sales Associate

Trane Technologies
Quebec
Workplace: OnsiteFull timeFunction: SalesEducation: high_schoolSkills: ["Customer service","Relationship building","Problem-solving","Accuracy","Communication"]

Support customers and resolve parts-and-supply questions to ensure satisfaction. Partner with customers to grow sales by recommending related products and add-on extensions, and accurately manage quotes, invoices, and orders to support timely fulfillment. Stay current on product and promotion knowledge to deliver a premier customer experience. Work on-site with customers by phone and in person, and provide help with warehouse/inventory tasks as needed.

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Trane Technologies
Trane Technologies
5 months ago

Customer Sales Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Support customers and resolve parts-and-supply questions to ensure satisfaction. Partner with customers to grow sales by recommending related products and add-on extensions, and accurately manage quotes, invoices, and orders to support timely fulfillment. Stay current on product and promotion knowledge to deliver a premier customer experience. Work on-site with customers by phone and in person, and provide help with warehouse/inventory tasks as needed.
Location: Quebec
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Provide support to customers and find the best methods to resolve problems to ensure customer satisfaction.
  • •Partner with customers to grow sales by identifying related products and add-on extensions.
  • •Process customer orders and respond to inquiries, questions, or complaints regarding Parts and Supply offerings with solution-based follow-up.
  • •Keep current on Trane product, offering, and promotion knowledge to drive a premier customer experience and sales.
  • •Execute quote and order management processes with high accuracy; enter quotes/invoices, follow fulfillment, and assist with warehouse/inventory tasks as needed.

Key Requirements

  • •High school diploma required; a diploma in Building Mechanics is an asset.
  • •Minimum of 2 years of experience in internal sales, retail sales, or a related field.
  • •HVAC sales/knowledge and mechanical aptitude.
  • •Experience in a customer-focused environment with emphasis on customer service, continuous improvement, and safety.
  • •Proven ability to build customer relationships and maintain professional customer service, including in difficult situations.
Education:High School
Skills:Customer serviceRelationship buildingProblem-solvingAccuracyCommunication

Company Brief

Trane Technologies
Designs and manufactures HVAC and climate solutions for commercial, industrial, and residential buildings. Focuses on heating, cooling, ventilation, and building efficiency systems under brands like Trane and Thermo King.
Industry: Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 2013
WebsiteLinkedIn