Customer Service Delivery Advocate

Carvana
Jackson
Workplace: OnsiteFull timeUSD 17 - 19 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Customer service","Self-motivation","Attention to detail","Safety awareness","Physical stamina"]

Deliver vehicles to customers’ doors using Carvana’s custom car haulers, ensuring safe, efficient drop-offs. You’ll load and unload vehicles, conduct routine inspections of the hauler and vehicle safety, and complete customer paperwork with detailed notes in the customer tracking system. Maintain a clean driving record while meeting CMV Driver Qualification standards, all while providing an excellent customer experience in a fast-paced Market Operations environment.

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FursaFursa
Carvana
Carvana
3 days ago

Customer Service Delivery Advocate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Deliver vehicles to customers’ doors using Carvana’s custom car haulers, ensuring safe, efficient drop-offs. You’ll load and unload vehicles, conduct routine inspections of the hauler and vehicle safety, and complete customer paperwork with detailed notes in the customer tracking system. Maintain a clean driving record while meeting CMV Driver Qualification standards, all while providing an excellent customer experience in a fast-paced Market Operations environment.
Location: Jackson
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Deliver vehicles straight to customers’ doors using custom car haulers.
  • •Frequently load/unload vehicles onto the hauler and perform routine inspections to ensure vehicles maintain safe to drive conditions.
  • •Complete customer paperwork and enter thorough notes in the customer tracking system.
  • •Consistently drive safely and maintain a clean driving record per CMV Driver Qualification policy.
  • •Maintain a clean and organized vehicle delivery experience while performing physical tasks in varying weather conditions.

Pay and Benefits

Salary: USD 17 - 19 hourly
Perks:Health InsuranceDentalVision401kPaid LeaveOvertimeEquityLearning BudgetWellness StipendStudent LoanPet Care

Key Requirements

  • •At least 2 years of customer-facing experience.
  • •Maintain a safe driving record and drive safely in accordance with Carvana’s CMV Driver Qualification policy.
  • •Able to perform physically demanding tasks, including detailing vehicles and loading/unloading vehicles in indoor/outdoor conditions.
  • •Ability to read, write, speak, and understand English.
  • •Must be able to lift/push/pull items up to 50 lbs and sustain physical activity for extended periods.
Experience:2+ years
Skills:Customer serviceSelf-motivationAttention to detailSafety awarenessPhysical stamina
Licenses:NotaryChauffeur's licenseVehicle Verifier licenseSalesperson license
Certifications:DOT Medical Card
Languages:English
Tech Stack:Customer tracking system

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn