Analyst V Technology Services

Vistra Energy
United States
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 5-7 yearsSkills: ["Communication","Organizational skills","Attention to detail","Self-motivation","Cross-team collaboration"]

Drive documentation, process improvements, and application maintenance/support for Technology Services. Use statistical methods to analyze and configure applications to improve customer experience, and identify automation opportunities aligned to ITIL processes. Partner with business users, process owners, architecture, and development teams to ensure effective application use. Lead and communicate cross-team initiative status, design metrics for measurement and reporting, update documentation, and train TS/end users to improve adoption and communication.

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Vistra Energy
Vistra Energy
4 days ago

Analyst V Technology Services

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Drive documentation, process improvements, and application maintenance/support for Technology Services. Use statistical methods to analyze and configure applications to improve customer experience, and identify automation opportunities aligned to ITIL processes. Partner with business users, process owners, architecture, and development teams to ensure effective application use. Lead and communicate cross-team initiative status, design metrics for measurement and reporting, update documentation, and train TS/end users to improve adoption and communication.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Facilitate daily operational activities and measure process quality and compliance.
  • •Analyze and configure applications using statistical methods to improve customer experience and solve practical problems.
  • •Identify, evaluate, and implement automation and continuous improvement ideas supporting ITIL-aligned processes.
  • •Partner with business users, process owners, architecture and development teams to ensure effective application use.
  • •Lead, track, and communicate status of cross-team initiatives; develop metrics and create/update documentation; train TS and end users to improve adoption and communication.

Key Requirements

  • •5-7 years of professional experience in a technology or business field, gained through college degree programs and/or certifications in related areas.
  • •Professional certifications in business or technology (e.g., ITIL, CSM, AWS).
  • •Demonstrated ability to lead, track, and communicate status of cross-team initiatives.
  • •Demonstrated ability to identify, evaluate, and implement automation and continuous improvement opportunities for ITIL-aligned processes.
  • •Demonstrated ability to create and update process documentation, with strong organizational skills, communication skills, attention to detail, and an energetic hands-on, results-oriented approach.
Experience:5-7 years
Skills:CommunicationOrganizational skillsAttention to detailSelf-motivationCross-team collaboration
Certifications:ITILCSMAWS
Tech Stack:ITILAgileAWS

Company Brief

Vistra Energy
Operates a large integrated power generation and retail electricity business, serving residential, commercial, and industrial customers across the United States. The company focuses on electricity generation, retail energy sales, and related energy services.
Industry: Utilities
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Irving, United States
Founded: 2016
Glassdoor
Glassdoor: 3.9
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