Ashby

1 month ago

Product Support Engineer - APAC

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Provide technical support for customers in APAC, diagnosing and resolving issues with Ashby’s integrations and API usage. Collaborate with Engineering to drive product improvements, contribute to documentation, and enable the Support team to resolve complex problems while delivering an exceptional customer experience.

Location: Singapore

Workplace: Remote

Employment Type: Full time

Job Function: Communications, PR & Community

Key Responsibilities

•Technical Troubleshooting: Develop a deep technical understanding of Ashby capabilities and systems to support diagnosis of technical issues and to drive timely and effective resolutions for customers.
•Expertise in Integrations: Leverage in-depth understanding of integration frameworks and related technologies to troubleshoot and resolve complex integration issues.
•Customer Experience: Provide exceptional customer service, ensuring clients feel supported and valued.
•Collaboration with Engineering: Work closely with the Ashby Engineering team to escalate issues, share insights, and contribute to the continuous improvement of our products.
•Documentation: Create and maintain detailed documentation of support processes, common issues, and solutions to enhance the knowledge base.

Pay and Benefits

Salary: JPY 9,382,000 - 13,757,500 annually

Perks:EquityPaid LeaveLearning BudgetHealth Insurance

Key Requirements

•Technical Troubleshooting: Develop a deep technical understanding of Ashby capabilities and systems to support diagnosis of technical issues and to drive timely and effective resolutions for customers.
•Expertise in Integrations: Leverage in-depth understanding of integration frameworks and related technologies to troubleshoot and resolve complex integration issues.
•Customer Experience: Provide exceptional customer service, ensuring clients feel supported and valued.
•Collaboration with Engineering: Work closely with the Ashby Engineering team to escalate issues, share insights, and contribute to the continuous improvement of our products.
•Documentation: Create and maintain detailed documentation of support processes, common issues, and solutions to enhance the knowledge base.

Experience:SaaSEnterprise softwareAPAC

Skills:APIIntegrationTroubleshootingScriptingCommunication

Languages:English

Tech Stack:APIsScriptingAutomationIntegration frameworks

Company Brief

Ashby

Ashby builds an all‑in‑one recruiting platform (ATS, CRM, scheduling, analytics and AI features) that helps high‑growth companies streamline hiring, improve candidate experience, and deliver data‑driven talent decisions.

Industry: HR Tech

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2018

Glassdoor: 4.6

Website LinkedIn Glassdoor

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Ashby

1 month ago

Product Support Engineer - APAC

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Singapore

Workplace: Remote

Employment Type: Full time

Job Function: Communications, PR & Community

Key Responsibilities

•Technical Troubleshooting: Develop a deep technical understanding of Ashby capabilities and systems to support diagnosis of technical issues and to drive timely and effective resolutions for customers.
•Expertise in Integrations: Leverage in-depth understanding of integration frameworks and related technologies to troubleshoot and resolve complex integration issues.
•Customer Experience: Provide exceptional customer service, ensuring clients feel supported and valued.
•Collaboration with Engineering: Work closely with the Ashby Engineering team to escalate issues, share insights, and contribute to the continuous improvement of our products.
•Documentation: Create and maintain detailed documentation of support processes, common issues, and solutions to enhance the knowledge base.

Pay and Benefits

Salary: JPY 9,382,000 - 13,757,500 annually

Perks:EquityPaid LeaveLearning BudgetHealth Insurance

Key Requirements

•Technical Troubleshooting: Develop a deep technical understanding of Ashby capabilities and systems to support diagnosis of technical issues and to drive timely and effective resolutions for customers.
•Expertise in Integrations: Leverage in-depth understanding of integration frameworks and related technologies to troubleshoot and resolve complex integration issues.
•Customer Experience: Provide exceptional customer service, ensuring clients feel supported and valued.
•Collaboration with Engineering: Work closely with the Ashby Engineering team to escalate issues, share insights, and contribute to the continuous improvement of our products.
•Documentation: Create and maintain detailed documentation of support processes, common issues, and solutions to enhance the knowledge base.

Experience:SaaSEnterprise softwareAPAC

Skills:APIIntegrationTroubleshootingScriptingCommunication

Languages:English

Tech Stack:APIsScriptingAutomationIntegration frameworks

Company Brief

Ashby

Industry: HR Tech

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2018

Glassdoor: 4.6

Website LinkedIn Glassdoor