Support Engineer (Houston, TX, US, 77010)

NRG Energy
Houston
Workplace: OnsiteFull timeFunction: Product ManagementEducation: bachelorsSkills: ["Communication","Analytical thinking","Problem-solving","Documentation","Incident investigation"]

Monitor and troubleshoot application and infrastructure issues for customer-facing digital platforms and energy market systems. Triage incidents and service requests in ServiceNow, document findings, and escalate with supporting evidence and timelines. Perform initial debugging of APIs, databases, and batch processes, participate in 24x7 on-call rotations, and use AI assistants (Claude Code, Copilot, ChatGPT) to accelerate log analysis, scripting, and incident investigations while improving runbooks and operational practices.

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NRG Energy
NRG Energy
4 days ago

Support Engineer (Houston, TX, US, 77010)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Monitor and troubleshoot application and infrastructure issues for customer-facing digital platforms and energy market systems. Triage incidents and service requests in ServiceNow, document findings, and escalate with supporting evidence and timelines. Perform initial debugging of APIs, databases, and batch processes, participate in 24x7 on-call rotations, and use AI assistants (Claude Code, Copilot, ChatGPT) to accelerate log analysis, scripting, and incident investigations while improving runbooks and operational practices.
Location: Houston
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Entry level

Key Responsibilities

  • •Monitor application and infrastructure health using Dynatrace, CloudWatch, and operational dashboards.
  • •Manage incidents and service requests in ServiceNow with clear, accurate documentation.
  • •Perform initial troubleshooting of applications, APIs, databases, and batch processes.
  • •Escalate issues with supporting evidence, timeline notes, and structured findings.
  • •Participate in on-call support rotations in a 24x7 production support model while improving support runbooks and processes using AI-assisted tooling.

Key Requirements

  • •0-2 years of experience in IT Operations, NOC, Help Desk, Application Support, or a related technical role.
  • •Bachelor’s degree in Computer Science, Information Technology, Information Systems, Software Engineering, Cybersecurity, or a related technical field.
  • •Basic understanding of web applications, APIs, databases, and cloud technologies.
  • •Familiarity with SQL and basic Python or Bash scripting.
  • •Strong communication, analytical, and problem-solving skills; interest in AI, automation, and modern operational practices.
Experience:IT operationsNOCHelp deskApplication supportCloud operationsIncident management
Education:Bachelor's in Computer Science, Information Technology, Information Systems, Software Engineering, or Cybersecurity
Skills:CommunicationAnalytical thinkingProblem-solvingDocumentationIncident investigation
Tech Stack:DynatraceCloudWatchServiceNowSQLPythonBashAPIsDatabasesClaude CodeCopilotChatGPT

Company Brief

NRG Energy
NRG Energy is a large integrated power company that owns and operates a diverse fleet of power generation assets and provides retail electricity services, energy solutions, and distributed energy resources to residential and commercial customers.
Industry: Utilities
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Houston, United States
Founded: 1989
WebsiteLinkedIn