Emirati Talent - Customer Service Coordinator - City Centre Al Zahia

Majid Al Futtaim
Sharjah
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: high_schoolSkills: ["Customer service","Problem-solving","Communication","Professionalism"]

Coordinate the day-to-day operations of the Customer Service Information Desk at a Majid Al Futtaim mall. Maintain current knowledge of mall services, amenities, store locations, and ongoing or upcoming promotions to guide customers confidently. Assist customers via phone and in person, handle complaints with professionalism in line with service policies and SLAs, and execute the gift card program while ensuring compliant payment handling.

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FursaFursa
Majid Al Futtaim
Majid Al Futtaim
17 hours ago

Emirati Talent - Customer Service Coordinator - City Centre Al Zahia

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Coordinate the day-to-day operations of the Customer Service Information Desk at a Majid Al Futtaim mall. Maintain current knowledge of mall services, amenities, store locations, and ongoing or upcoming promotions to guide customers confidently. Assist customers via phone and in person, handle complaints with professionalism in line with service policies and SLAs, and execute the gift card program while ensuring compliant payment handling.
Location: Sharjah
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Support overall execution and delivery of the bespoke Customer Service program in a specific Majid Al Futtaim Mall.
  • •Ensure smooth day-to-day operations of the Customer Service Information Desk under the direction and guidance of Supervisor and Team leader.
  • •Provide customer assistance at the information desk, answering queries on the phone or in person and sharing directions and event/activity information.
  • •Handle and resolve customer complaints in line with established Customer Service policies, procedures, and service guidelines within the agreed Service Level Agreement.
  • •Execute the Gift Card program for assigned operating assets and ensure customer service payment handling follows prescribed policies and procedures.

Key Requirements

  • •High school diploma or equivalent required.
  • •2+ years’ work experience in a Customer Service field in a reputed shopping centre or luxury hotel industry in GCC or abroad.
  • •Maintain up-to-date knowledge of mall operating assets, services, amenities/facilities, store locations, and mall layout.
  • •Provide customer support through clear directions and accurate information on on-going or upcoming mall promotional activities.
  • •Execute the gift card program and ensure payment handling by the customer service team follows prescribed policies and procedures.
Experience:2+ yearsGCC
Education:High School
Skills:Customer serviceProblem-solvingCommunicationProfessionalism

Eligibility

Nationality:UAE National

Company Brief

Majid Al Futtaim
Emirati-owned diversified lifestyle conglomerate operating shopping malls, retail (including Carrefour franchise), leisure, hotels, and real estate across the Middle East, Africa and Asia, serving hundreds of millions of customers annually.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1992
Glassdoor
Glassdoor: 3.5
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