Customer Care Representative - Sunshine Coast (Gibsons, Canada)

Sonova
Canada
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Customer service","Relationship building","Account reconciliation","Service mindset"]

Provide exceptional customer service at a fast-paced hearing clinic, handling inquiries in person, by phone, and by email. Schedule appointments, organize clinic records, and manage client accounts. Support third-party billing by working with insurance companies, and assist with cleanings and minor in-clinic device repairs with training provided. Collaborate with Hearing Care Professionals and support a welcoming client experience while reporting to the Regional Clinic Manager.

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FursaFursa
Sonova
Sonova
22 hours ago

Customer Care Representative - Sunshine Coast (Gibsons, Canada)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Provide exceptional customer service at a fast-paced hearing clinic, handling inquiries in person, by phone, and by email. Schedule appointments, organize clinic records, and manage client accounts. Support third-party billing by working with insurance companies, and assist with cleanings and minor in-clinic device repairs with training provided. Collaborate with Hearing Care Professionals and support a welcoming client experience while reporting to the Regional Clinic Manager.
Location: Canada
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Deliver exceptional customer service in person, by phone, and by email
  • •Schedule appointments and organize files for Hearing Care Professionals
  • •Manage and maintain client accounts while building relationships
  • •Work with insurance companies to support successful third-party billing
  • •Assist with cleanings and minor in-clinic device repairs (training provided)
Travel: Low travel

Pay and Benefits

Perks:Health InsurancePaid Leave

Key Requirements

  • •Strong communication and customer service skills
  • •Experience or interest in reconciling accounts receivable
  • •Comfort with supporting third-party billing operations
  • •Ability to maintain client accounts and build relationships
  • •Availability to travel to other clinics as needed
Skills:CommunicationCustomer serviceRelationship buildingAccount reconciliationService mindset

Company Brief

Sonova
Designs, manufactures, and distributes hearing care solutions including hearing aids, cochlear implant accessories, and wireless communication devices, serving audiologists and consumers worldwide through clinics, retail networks, and distribution partners.
Industry: Medical Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Stäfa, Switzerland
Founded: 1947
Website