Customer Solutions Consultant

Unifonic
Riyadh
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 2+ yearsEducation: bachelorsSkills: ["Analytical thinking","Problem-solving","Ownership","Communication","Collaboration"]

Own the pre-sales and customer-facing solution journey for cloud communications by partnering with Sales, Product, Engineering, and Support. Lead technical discovery to align customer business and technical requirements, draft and support proposals/RFPs, and deliver product demos and pilots. Help remove deployment roadblocks, manage escalations, and translate real client feedback into product improvements while maintaining trusted CXO-level relationships.

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FursaFursa
Unifonic
Unifonic
2 weeks ago

Customer Solutions Consultant

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Own the pre-sales and customer-facing solution journey for cloud communications by partnering with Sales, Product, Engineering, and Support. Lead technical discovery to align customer business and technical requirements, draft and support proposals/RFPs, and deliver product demos and pilots. Help remove deployment roadblocks, manage escalations, and translate real client feedback into product improvements while maintaining trusted CXO-level relationships.
Location: Riyadh
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Act as a technical liaison between Sales and Product during the sales process, supporting solution design, quotes, proposals, and RFP responses.
  • •Build working knowledge of Unifonic’s conversational AI and omnichannel communications platform.
  • •Join sales meetings to understand customer pain points, requirements, and business goals, shaping relevant solutions.
  • •Build and deliver product demos and pilots, showcase value to prospects and clients, and support problem escalation with best-practice efforts.
  • •Relay timely, organized customer feedback to Product, Sales, Support, and Development and hand off won deals to Customer Success with clear goals and configuration.

Pay and Benefits

Perks:Annual BonusEquityPaid LeaveParental LeaveRemote Work

Key Requirements

  • •+2 years of hands-on experience selling technology solutions, technical/solutions consulting, or customer-facing delivery in a related industry.
  • •Bachelor’s degree in Engineering, Computer Science, or another IT-related field.
  • •Ability to match the right product/service offerings to customer needs and create positive customer experiences.
  • •Ability to understand and troubleshoot customer needs, translating them into workable solutions.
  • •Fluency in Arabic and English with strong writing and verbal communication skills.
Experience:2+ yearsSaaSCPaaSTelecommunications
Education:Bachelor's
Skills:Analytical thinkingProblem-solvingOwnershipCommunicationCollaboration
Languages:ArabicEnglish
Tech Stack:Cloud communications platformsSMSVoiceWhatsAppEmailREST APIsJSONWebhooksSaaSCPaaSSolution architectureTechnical discoveryConversational AIChatbot platformsProduct demonstrationsProof-of-concept deliveryCRMAPI integrationsTechnical troubleshootingDeployment support

Eligibility

Nationality:Saudi National

Company Brief

Unifonic
Provides a customer communication platform that helps businesses send SMS, WhatsApp, voice, and other omnichannel messages through APIs and workflow tools. Serves enterprises seeking to automate marketing, support, and transactional communications across the Middle East and beyond.
Industry: API Platforms
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Riyadh, Saudi Arabia
Founded: 2006
WebsiteLinkedIn