Mashreq

1 day ago

Virtual Relationship Manager (Mashreq Bank Pakistan Limited)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Drive proactive, digital-first client engagement as a Virtual Relationship Manager by supporting smooth onboarding and post-onboarding journeys. Manage lead handling, NSTP scenarios, client servicing and complaints, and perform cross-sell within set timelines. Own portfolio management outcomes while improving customer satisfaction and supporting revenue growth, all while strictly meeting compliance standards for a seamless Neo banking experience.

Location: Pakistan

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Drive customer-centric growth and loyalty through regular client interactions.
•Handle lead management and drop-off, including managing NSTP scenarios.
•Assist client onboarding and support post-onboarding journeys.
•Provide client servicing and handle complaints while maintaining service quality.
•Execute cross-sell within 3 months on books and manage portfolios to support revenue growth.

Key Requirements

•5-7 years’ experience in a similar role.
•Strong sales knowledge and market trends, including investments and financial market knowledge.
•Strong interpersonal skills with cultural sensitivity.
•Relationship management and networking skills with an extrovert/amiable personality.
•Analytical/numeric skills with strong problem-resolution ability and comfort working under pressure.

Skills:Interpersonal skillsCultural sensitivityRelationship managementNetworkingProblem resolution

Company Brief

Mashreq

Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dubai, United Arab Emirates

Founded: 1967

Glassdoor: 3.3

Website LinkedIn Glassdoor

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Mashreq

1 day ago

Virtual Relationship Manager (Mashreq Bank Pakistan Limited)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Location: Pakistan

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Drive customer-centric growth and loyalty through regular client interactions.
•Handle lead management and drop-off, including managing NSTP scenarios.
•Assist client onboarding and support post-onboarding journeys.
•Provide client servicing and handle complaints while maintaining service quality.
•Execute cross-sell within 3 months on books and manage portfolios to support revenue growth.

Key Requirements

•5-7 years’ experience in a similar role.
•Strong sales knowledge and market trends, including investments and financial market knowledge.
•Strong interpersonal skills with cultural sensitivity.
•Relationship management and networking skills with an extrovert/amiable personality.
•Analytical/numeric skills with strong problem-resolution ability and comfort working under pressure.

Skills:Interpersonal skillsCultural sensitivityRelationship managementNetworkingProblem resolution

Company Brief

Mashreq

Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dubai, United Arab Emirates

Founded: 1967

Glassdoor: 3.3

Website LinkedIn Glassdoor