Training Supervisor, Quality Assurance

Drive training and quality assurance initiatives to improve operational efficiency and workplace performance. Partner with leadership and cross-functional teams to assess training and process-improvement needs, provide employee training and guidance, and monitor daily workflow completion. Develop and maintain training procedures and curricula, compile training metrics and management reports, and facilitate face-to-face sessions including new hire orientation and lab training. Act as first point of contact for technical, procedural, and policy questions and support HIPAA/PHI compliance training and security training.