Salesforce Success Architect (Salesforce Exp is mandatory)

Salesforce
Bengaluru
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 8+ yearsSkills: ["Communication","Leadership","Problem-solving","Stakeholder management","Presentation skills"]

Senior-level Salesforce architect role focusing on Service Cloud for strategic customers. Lead architecture design, integration, and lifecycle management across complex SaaS deployments, partnering with sales, CS, and product teams to deliver scalable, secure solutions and drive long-term adoption. Requires deep Salesforce expertise, strong communication, and the ability to influence stakeholders across AMER hours.

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FursaFursa
Salesforce
Salesforce
5 months ago

Salesforce Success Architect (Salesforce Exp is mandatory)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Senior-level Salesforce architect role focusing on Service Cloud for strategic customers. Lead architecture design, integration, and lifecycle management across complex SaaS deployments, partnering with sales, CS, and product teams to deliver scalable, secure solutions and drive long-term adoption. Requires deep Salesforce expertise, strong communication, and the ability to influence stakeholders across AMER hours.
Location: Bengaluru
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Drive Customer Impact – Partner with strategic high-priority customers, assessing Service Cloud implementations and delivering expert recommendations on architecture, solution design, lifecycle management, reliability and feature adoption.
  • •Lead with Expertise – Serve as a trusted Service Cloud SME, providing proactive and reactive guidance on architecture, technology strategy, and best practices to keep the team at the forefront of Service Cloud innovations.
  • •Communicate with Clarity – Simplify complex technical concepts for diverse audiences, including executive leadership.
  • •Innovate & Solve Problems – Identify design inefficiencies and propose product enhancements or custom solutions that drive customer success.
  • •Execute Proven Strategies – Tailor Success Architect playbooks to meet unique customer challenges and opportunities.

Key Requirements

  • •8+ years of experience in software, system or enterprise architecture.
  • •Expertise in Salesforce products, platform capabilities, technical governance and best practices.
  • •Experience with large-scale, complex implementations, including SaaS, PaaS multi-tenancy, and multi-tiered infrastructure.
  • •Strong knowledge of enterprise application integration, covering process orchestration, master data management, AI, analytics and security best practices.
  • •Certifications: Salesforce Admin, Salesforce Advanced Admin, Service Cloud Consultant (Required)
Experience:8+ yearsCrmSaaSCloudAI
Skills:CommunicationLeadershipProblem-solvingStakeholder managementPresentation skills
Certifications:Salesforce AdminSalesforce Advanced AdminService Cloud ConsultantPlatform App BuilderPlatform Developer 1Certified Architect Credentials
Languages:English
Tech Stack:SalesforceService CloudAPEXLightning Web ComponentsLWCVisualforceRESTSOAPMuleSoftInformatica

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor