flyadeal

4 months ago

Senior Digital Experience Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Enhance flyadeal’s digital customer experience across web and mobile apps by analyzing user behavior, conducting UX research, and uncovering opportunities to improve usability, navigation, and end-to-end journeys from homepage to booking and post-booking. Apply behavioral analytics and heatmap tools to evaluate interaction patterns, recommend improvements to navigation and information architecture, and optimize core flows like flight search, fare selection, bundles, ancillaries, and checkout. Collaborate cross-functionally to turn insights into UX requirements and journey enhancements.

Location: Jeddah

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Analyze and improve the end-to-end digital customer journey across websites and mobile apps.
•Conduct UX research and usability testing to identify friction points and customer pain points.
•Use behavioral analytics tools to evaluate user behavior and interaction patterns.
•Identify opportunities to improve navigation, layout, and information architecture; recommend experience improvements.
•Evaluate and enhance key flows including flight search, fare selection, bundles, ancillaries, and checkout, collaborating with cross-functional teams to implement changes.

Key Requirements

•Bachelor’s degree in digital media, UX Design, Information Systems, Marketing, or related field.
•Minimum 3+ years’ experience in digital experience analysis, UX research, or e-commerce journey optimization.
•Strong knowledge of UX research methods and usability principles.
•Experience using Figma for wireframing and journey visualization/prototyping.
•Proficiency with behavioral analytics and heatmap tools such as Contentsquare, Hotjar, and Microsoft Clarity.

Experience:3+ yearsE-commerceDigital commerceUX researchUser journey optimization

Education:Bachelor's in Digital and Social media marketing

Skills:Analytical skillsProblem-solvingCustomer-centric mindsetAttention to detailStakeholder communication

Languages:English

Tech Stack:FigmaHotjarContentsquareMicrosoft ClarityGA4

Company Brief

flyadeal

flyadeal is a Saudi low-cost carrier offering domestic and regional flights, focused on affordable travel options and high-frequency routes. It operates a modern narrow-body fleet and targets budget-conscious leisure and business travelers in the Middle East.

Industry: Airlines

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Funding: Government Funded

Headquarters: Jeddah, Saudi Arabia

Founded: 2016

Website LinkedIn

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flyadeal

4 months ago

Senior Digital Experience Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Location: Jeddah

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Analyze and improve the end-to-end digital customer journey across websites and mobile apps.
•Conduct UX research and usability testing to identify friction points and customer pain points.
•Use behavioral analytics tools to evaluate user behavior and interaction patterns.
•Identify opportunities to improve navigation, layout, and information architecture; recommend experience improvements.
•Evaluate and enhance key flows including flight search, fare selection, bundles, ancillaries, and checkout, collaborating with cross-functional teams to implement changes.

Key Requirements

•Bachelor’s degree in digital media, UX Design, Information Systems, Marketing, or related field.
•Minimum 3+ years’ experience in digital experience analysis, UX research, or e-commerce journey optimization.
•Strong knowledge of UX research methods and usability principles.
•Experience using Figma for wireframing and journey visualization/prototyping.
•Proficiency with behavioral analytics and heatmap tools such as Contentsquare, Hotjar, and Microsoft Clarity.

Experience:3+ yearsE-commerceDigital commerceUX researchUser journey optimization

Education:Bachelor's in Digital and Social media marketing

Skills:Analytical skillsProblem-solvingCustomer-centric mindsetAttention to detailStakeholder communication

Languages:English

Tech Stack:FigmaHotjarContentsquareMicrosoft ClarityGA4

Company Brief

flyadeal

Industry: Airlines

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Funding: Government Funded

Headquarters: Jeddah, Saudi Arabia

Founded: 2016

Website LinkedIn