Senior Digital Experience Analyst

flyadeal
Jeddah
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 3+ yearsEducation: bachelorsSkills: ["Analytical skills","Problem-solving","Customer-centric mindset","Attention to detail","Stakeholder communication"]

Enhance flyadeal’s digital customer experience across web and mobile apps by analyzing user behavior, conducting UX research, and uncovering opportunities to improve usability, navigation, and end-to-end journeys from homepage to booking and post-booking. Apply behavioral analytics and heatmap tools to evaluate interaction patterns, recommend improvements to navigation and information architecture, and optimize core flows like flight search, fare selection, bundles, ancillaries, and checkout. Collaborate cross-functionally to turn insights into UX requirements and journey enhancements.

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flyadeal
flyadeal
6 months ago

Senior Digital Experience Analyst

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Last checked: 9 hours agoStatus: Live

Job Summary

Enhance flyadeal’s digital customer experience across web and mobile apps by analyzing user behavior, conducting UX research, and uncovering opportunities to improve usability, navigation, and end-to-end journeys from homepage to booking and post-booking. Apply behavioral analytics and heatmap tools to evaluate interaction patterns, recommend improvements to navigation and information architecture, and optimize core flows like flight search, fare selection, bundles, ancillaries, and checkout. Collaborate cross-functionally to turn insights into UX requirements and journey enhancements.
Location: Jeddah
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Analyze and improve the end-to-end digital customer journey across websites and mobile apps.
  • •Conduct UX research and usability testing to identify friction points and customer pain points.
  • •Use behavioral analytics tools to evaluate user behavior and interaction patterns.
  • •Identify opportunities to improve navigation, layout, and information architecture; recommend experience improvements.
  • •Evaluate and enhance key flows including flight search, fare selection, bundles, ancillaries, and checkout, collaborating with cross-functional teams to implement changes.

Key Requirements

  • •Bachelor’s degree in digital media, UX Design, Information Systems, Marketing, or related field.
  • •Minimum 3+ years’ experience in digital experience analysis, UX research, or e-commerce journey optimization.
  • •Strong knowledge of UX research methods and usability principles.
  • •Experience using Figma for wireframing and journey visualization/prototyping.
  • •Proficiency with behavioral analytics and heatmap tools such as Contentsquare, Hotjar, and Microsoft Clarity.
Experience:3+ yearsE-commerceDigital commerceUX researchUser journey optimization
Education:Bachelor's in Digital and Social media marketing
Skills:Analytical skillsProblem-solvingCustomer-centric mindsetAttention to detailStakeholder communication
Languages:English
Tech Stack:FigmaHotjarContentsquareMicrosoft ClarityGA4

Company Brief

flyadeal
flyadeal is a Saudi low-cost carrier offering domestic and regional flights, focused on affordable travel options and high-frequency routes. It operates a modern narrow-body fleet and targets budget-conscious leisure and business travelers in the Middle East.
Industry: Airlines
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Funding: Government Funded
Headquarters: Jeddah, Saudi Arabia
Founded: 2016
WebsiteLinkedIn