Senior Customer Service Manager, Mainland South East Asia (MSEA) (Chinese speaking)

Avery Dennison
Vietnam
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 7+ yearsSkills: ["Data analysis","Stakeholder management","Change leadership","Process excellence","Continuous improvement"]

Manage the Customer Service team across CS teams to deliver divisional financial and non-financial metrics. Translate business strategy into service plans and performance targets, drive continuous improvement across order management and customer communication, and coordinate cross-functionally with Sales, Planning, Logistics, Quality, and Operations for end-to-end order-to-delivery execution. Use data and VOC insights to improve service models, benchmark performance across regions, and build talent/succession plans for key CS roles.

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Avery Dennison
Avery Dennison
1 day ago

Senior Customer Service Manager, Mainland South East Asia (MSEA) (Chinese speaking)

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Last checked: 15 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Manage the Customer Service team across CS teams to deliver divisional financial and non-financial metrics. Translate business strategy into service plans and performance targets, drive continuous improvement across order management and customer communication, and coordinate cross-functionally with Sales, Planning, Logistics, Quality, and Operations for end-to-end order-to-delivery execution. Use data and VOC insights to improve service models, benchmark performance across regions, and build talent/succession plans for key CS roles.
Location: Vietnam
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Manager level

Key Responsibilities

  • •Oversee and ensure smooth operations across CS teams.
  • •Translate business strategy into actionable service plans and performance targets.
  • •Drive continuous improvement across order management, fulfillment accuracy, and customer communication.
  • •Partner with Sales, Planning, Logistics, Quality, and Operations to ensure seamless order-to-delivery execution.
  • •Lead talent pipeline and succession planning for key CS roles.

Key Requirements

  • •7+ years of experience in customer service or supply chain, preferably in apparel, footwear, or manufacturing.
  • •Strong competency in both English and Chinese (Mandarin).
  • •Demonstrated ability to lead front-line teams and drive process excellence.
  • •Ability to partner cross-functionally to enhance customer experience and operational efficiency.
  • •Strong data analysis, stakeholder management, and change leadership skills.
Experience:7+ yearsCustomer serviceSupply chainManufacturingApparelFootwear
Skills:Data analysisStakeholder managementChange leadershipProcess excellenceContinuous improvement
Languages:EnglishChinese (Mandarin)

Company Brief

Avery Dennison
Produces pressure-sensitive materials, labels, tags, packaging solutions, and RFID inlays and software for retail, logistics, and industrial customers. The company serves global brands with products that help identify, track, and enhance merchandise and supply chains.
Industry: Printing & Packaging
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Glendale, United States
Founded: 1935
WebsiteLinkedIn