Sephora

2 weeks ago

CDI - Senior CRM Manager (M/F/X)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Lead CRM strategy, execution, and performance for a defined country scope, partnering with local CRM teams to drive customer engagement, revenue growth, and profitable CRM activations. Manage a small team of CRM campaign experts, oversee multi-channel campaign deployments in Adobe Campaign v8 (email, SMS, push, print), and use KPI analysis to define optimization plans and best-practice sharing. Continuously improve customer experience via personalization, test-and-learn, and CRM innovation across channels and the mobile app.

Location: Sur

Workplace: Onsite

Employment Type: Full time · Permanent

Job Function: Solutions Engineering & Sales Engineering

Seniority: Manager level

Key Responsibilities

•In collaboration with the local CRM manager, lead end-to-end CRM planning for your market, ensuring consistency, relevance, and business impact.
•Own CRM campaign performance by analyzing results (conversion, incrementality, profitability) and defining actionable optimization plans.
•Manage a team of 2 CRM Campaign Experts (plus an apprentice), ensuring development and quality of deliverables.
•Oversee deployment of multi-channel CRM campaigns (email, SMS, push, print) in Adobe Campaign v8 and ensure execution excellence and standards.
•Drive continuous improvements to customer experience through personalization, test-and-learn, and CRM innovation (including mobile push notifications and new CRM channels/POCs).

Key Requirements

•Master’s degree (Bac +5) in marketing, statistics, or IT.
•8+ years of experience, including at least 5 years managing campaigns on large databases (ideally retail, e-commerce, or consulting).
•Advanced expertise in Adobe Campaign v8 (or equivalent), with experience in automated and personalized campaigns.
•Proven experience managing a team.
•Strong interest in customer retention and personalization, with excellent analytical and business-oriented skills.

Experience:8+ yearsRetailE-commerceConsulting

Education:Master's in marketing, statistiques ou informatique

Skills:LeadershipAnalytical skillsBusiness acumenTest-and-learn mindsetCustomer centricity

Languages:English

Tech Stack:Adobe Campaign v8EmailSMSPushPrintRCSWhatsApp

Company Brief

Sephora

Global retailer of cosmetics, skincare, fragrance and beauty accessories operating physical stores and e-commerce. Sephora offers multi-brand product assortments, in-store services, and digital experiences and is a subsidiary of LVMH.

Industry: Omnichannel Retail

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Paris, France

Founded: 1969

Website LinkedIn

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Sephora

2 weeks ago

CDI - Senior CRM Manager (M/F/X)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Sur

Workplace: Onsite

Employment Type: Full time · Permanent

Job Function: Solutions Engineering & Sales Engineering

Seniority: Manager level

Key Responsibilities

•In collaboration with the local CRM manager, lead end-to-end CRM planning for your market, ensuring consistency, relevance, and business impact.
•Own CRM campaign performance by analyzing results (conversion, incrementality, profitability) and defining actionable optimization plans.
•Manage a team of 2 CRM Campaign Experts (plus an apprentice), ensuring development and quality of deliverables.
•Oversee deployment of multi-channel CRM campaigns (email, SMS, push, print) in Adobe Campaign v8 and ensure execution excellence and standards.
•Drive continuous improvements to customer experience through personalization, test-and-learn, and CRM innovation (including mobile push notifications and new CRM channels/POCs).

Key Requirements

•Master’s degree (Bac +5) in marketing, statistics, or IT.
•8+ years of experience, including at least 5 years managing campaigns on large databases (ideally retail, e-commerce, or consulting).
•Advanced expertise in Adobe Campaign v8 (or equivalent), with experience in automated and personalized campaigns.
•Proven experience managing a team.
•Strong interest in customer retention and personalization, with excellent analytical and business-oriented skills.

Experience:8+ yearsRetailE-commerceConsulting

Education:Master's in marketing, statistiques ou informatique

Skills:LeadershipAnalytical skillsBusiness acumenTest-and-learn mindsetCustomer centricity

Languages:English

Tech Stack:Adobe Campaign v8EmailSMSPushPrintRCSWhatsApp

Company Brief

Sephora

Industry: Omnichannel Retail

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Paris, France

Founded: 1969

Website LinkedIn