Technical Success Manager

Appcues
United States
Workplace: RemoteFull timeUSD 60,000 - 80,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Communication","Collaboration","Problem-solving","Empathy","Organizational skills","Curiosity"]

Own technical onboarding and success for Appcues’ most strategic customers. Partner with CXMs and Support Engineering to scope plans, implement SDKs and integrations, handle data mapping and event tracking, and train customers to build and launch high-impact in-app experiences. Monitor installation health, diagnose and resolve VIP issues, and clearly document root causes so teams improve with every case.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Appcues
Appcues
4 days ago

Technical Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Own technical onboarding and success for Appcues’ most strategic customers. Partner with CXMs and Support Engineering to scope plans, implement SDKs and integrations, handle data mapping and event tracking, and train customers to build and launch high-impact in-app experiences. Monitor installation health, diagnose and resolve VIP issues, and clearly document root causes so teams improve with every case.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Own technical onboarding for new customers by scoping a plan and handling SDK implementation, integration, data mapping, and event tracking.
  • •Train customers on platform fundamentals so they can confidently build, target, and publish experiences on their own.
  • •Design, build, and deploy in-app experiences for Premium Services engagements (e.g., product launches, rebrands, onboarding overhauls).
  • •Audit customer accounts and installations to identify gaps, inconsistencies, and missed opportunities before they escalate.
  • •Act as go-to technical contact for VIP accounts during break/failure events: diagnose and fix issues hands-on and coordinate with Support Engineering as needed.

Pay and Benefits

Salary: USD 60,000 - 80,000 annually
Perks:Remote WorkHealth InsuranceDentalVision401kPaid ParentalLearning BudgetEquity

Key Requirements

  • •Hands-on technical experience with SDKs, APIs, data mapping, and debugging.
  • •Curious, eager to learn when you don’t have all the answers; comfortable digging into technical problems.
  • •Strong communication skills to translate technical details for non-technical stakeholders and relay feedback to Product and Engineering.
  • •Empathetic drive to help customers succeed end-to-end, with a desire to empower customers to build on their own.
  • •Comfort owning ambiguity—scoping engagements and triaging urgent issues with incomplete information.
Experience:SaaS
Skills:CommunicationCollaborationProblem-solvingEmpathyOrganizational skillsCuriosity
Tech Stack:SDKsAPIsData mappingEvent trackingDebuggingIntegrations

Company Brief

Appcues
Provides a no-code product experience platform that helps teams create in-app onboarding flows, product tours, and user messages to improve activation, retention, and product adoption without engineering resources.
Industry: Enterprise Software
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Boston, United States
Founded: 2013
WebsiteLinkedIn