Business Support Associate

Renuity
United States
Workplace: OnsiteFull timeFunction: Product ManagementSkills: ["Communication","Problem-solving","Organization","Customer service","Ability to influence"]

Own the contract-to-install workflow by processing new job contracts and reviewing lead-perfection statuses. Schedule Measure Tech and Install appointments, coordinate customer confirmations, and ensure jobs progress without delays. Handle payment-related tasks including demand letters, funding requests, loan management, and transaction failure follow-ups. Serve as a scheduling/CRM operations support partner for Sales, Operations, and Engineering while meeting backlog and NPS performance goals.

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FursaFursa
Renuity
Renuity
1 day ago

Business Support Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Own the contract-to-install workflow by processing new job contracts and reviewing lead-perfection statuses. Schedule Measure Tech and Install appointments, coordinate customer confirmations, and ensure jobs progress without delays. Handle payment-related tasks including demand letters, funding requests, loan management, and transaction failure follow-ups. Serve as a scheduling/CRM operations support partner for Sales, Operations, and Engineering while meeting backlog and NPS performance goals.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management

Key Responsibilities

  • •Process new job contracts and review lead-perfection statuses such as down payment holds and pending paperwork.
  • •Schedule Measure Tech and Install appointments with customers, including confirmation calls and readiness actions.
  • •Handle payment functions including demand letters, reviewing bank turn-downs, and resolving payment transaction failures.
  • •Manage financing follow-ups (SVF, AQUA), expiring loans, customer payment challenges, and completion certificate disbursements.
  • •Coordinate scheduling details by matching Calendly to lead-perfection scheduling, reviewing voicemails, and monitoring chat support (Coatings only).

Key Requirements

  • •Ability to focus on goals and deliver predetermined results.
  • •Previous experience scheduling home improvement jobs is an asset.
  • •Ability to influence others to perform effectively and make responsible decisions.
  • •Strong organization and self-direction to manage tasks accurately and thoroughly.
  • •Previous customer service experience and understanding/use of CRM systems.
Skills:CommunicationProblem-solvingOrganizationCustomer serviceAbility to influence
Tech Stack:Microsoft Office 365CRM systemsCalendlyCloset Pro

Company Brief

Renuity
Provides home maintenance, renovation, and property improvement services, connecting homeowners with vetted contractors and managing projects from initial quote through completion.
Industry: Construction Tech
Website