Overjet

1 week ago

Technical Support Engineering Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Lead a hands-on Support Engineering team supporting technical escalations for dental AI products used by practices and insurers. You’ll manage and coach 9 engineers, own SLA performance, and build repeatable triage playbooks for issues like sensor malfunctions, integration failures, and configuration/debugging. Partner with Engineering and Customer Success while advancing AI-assisted triage roadmap using Intercom’s Fin agent and other debugging copilots.

Location: Salt Lake City

Workplace: Hybrid

Employment Type: Full time

Job Function: Product Management

Seniority: Manager level

Key Responsibilities

•Lead, coach, and develop a team of 9 Technical Support Engineers to drive technical depth, responsiveness, and customer impact.
•Own SLA performance and deliver a faster, better customer experience.
•Own the roadmap for AI-assisted triage, including tuning Intercom’s Fin agent and evaluating or building debugging copilots.
•Design repeatable triage processes and playbooks tailored to different customer segments and products.
•Partner with Engineering, Customer Success, and onboarding to route, track, and resolve escalations while representing the customer voice.

Pay and Benefits

Perks:401kHealth InsuranceDentalVisionLife InsurancePaid LeaveLearning Budget

Key Requirements

•2–3 years of people management experience in a technical support, support engineering, or field engineering function.
•Comfort reading logs and reasoning through integration failures, with credibility with engineers.
•Experience deploying or evaluating AI tooling in a support or ops context (e.g., agentic triage, LLM-based debugging assistants).
•Experience supporting sensor-based hardware or similarly technical/regulated products is a plus.
•Experience with Intercom required.

Experience:Dental AIAI toolingCustomer supportSupport engineeringField engineering

Skills:Technical troubleshootingLeadershipCommunicationCross-functional collaborationOwnership

Tech Stack:IntercomFin agentLLM-based debugging assistantsAgentic triage

Company Brief

Overjet

Overjet builds FDA-cleared AI for dental imaging that helps dentists, payers, and dental organizations detect pathologies, standardize diagnoses, automate claims review, and improve patient care using clinically validated radiographic AI.

Industry: HealthTech

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Valuation: USD 500M to 1B

Funding: Series C

Headquarters: Boston, United States

Founded: 2018

Glassdoor: 3.4

Website LinkedIn Glassdoor

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Overjet

1 week ago

Technical Support Engineering Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Salt Lake City

Workplace: Hybrid

Employment Type: Full time

Job Function: Product Management

Seniority: Manager level

Key Responsibilities

•Lead, coach, and develop a team of 9 Technical Support Engineers to drive technical depth, responsiveness, and customer impact.
•Own SLA performance and deliver a faster, better customer experience.
•Own the roadmap for AI-assisted triage, including tuning Intercom’s Fin agent and evaluating or building debugging copilots.
•Design repeatable triage processes and playbooks tailored to different customer segments and products.
•Partner with Engineering, Customer Success, and onboarding to route, track, and resolve escalations while representing the customer voice.

Pay and Benefits

Perks:401kHealth InsuranceDentalVisionLife InsurancePaid LeaveLearning Budget

Key Requirements

•2–3 years of people management experience in a technical support, support engineering, or field engineering function.
•Comfort reading logs and reasoning through integration failures, with credibility with engineers.
•Experience deploying or evaluating AI tooling in a support or ops context (e.g., agentic triage, LLM-based debugging assistants).
•Experience supporting sensor-based hardware or similarly technical/regulated products is a plus.
•Experience with Intercom required.

Experience:Dental AIAI toolingCustomer supportSupport engineeringField engineering

Skills:Technical troubleshootingLeadershipCommunicationCross-functional collaborationOwnership

Tech Stack:IntercomFin agentLLM-based debugging assistantsAgentic triage

Company Brief

Overjet

Industry: HealthTech

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Valuation: USD 500M to 1B

Funding: Series C

Headquarters: Boston, United States

Founded: 2018

Glassdoor: 3.4

Website LinkedIn Glassdoor