Sr. Technical Support DGM

AspenTech
Bengaluru
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: []

Lead senior technical support activities in Bengaluru, overseeing complex issue resolution, guiding a team of support engineers, and coordinating with product and engineering for swift, effective solutions. Drive service delivery quality, establish support processes, mentor junior staff, and ensure customer satisfaction across enterprise accounts. Act as a senior technical advisor, diagnosing problems, providing strategic input, and escalating issues when needed to maintain high availability and performance.

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FursaFursa
AspenTech
AspenTech
6 months ago

Sr. Technical Support DGM

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 days agoStatus: Live

Job Summary

Lead senior technical support activities in Bengaluru, overseeing complex issue resolution, guiding a team of support engineers, and coordinating with product and engineering for swift, effective solutions. Drive service delivery quality, establish support processes, mentor junior staff, and ensure customer satisfaction across enterprise accounts. Act as a senior technical advisor, diagnosing problems, providing strategic input, and escalating issues when needed to maintain high availability and performance.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Sr. Manager level

Company Brief

AspenTech
Provides software and AI-driven solutions for process industries to optimize asset performance, engineering, and operations. Helps energy, chemicals, and manufacturing companies improve efficiency, reliability, and sustainability.
Industry: Industrial Automation
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bedford, United States
Founded: 1981
WebsiteLinkedIn