Network & Security Support Engineer F/H

NTT
France
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: associatesSkills: ["Teamwork","Collaboration","Problem-solving","Troubleshooting","Coordination"]

Work in a multi-client managed services team handling both support & maintenance and the operational management of customers’ solutions. You’ll resolve incidents from client technical teams, diagnose and remediate failures, coordinate with hardware/software partners, and support on-site interventions. You’ll also manage monitoring events, help users with Level 1 incident resolution, maintain operational readiness (MCO), and perform Moves, Adds, Changes and Deletes (MACD) and equipment configuration. English is required.

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FursaFursa
NTT
NTT
3 weeks ago

Network & Security Support Engineer F/H

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Work in a multi-client managed services team handling both support & maintenance and the operational management of customers’ solutions. You’ll resolve incidents from client technical teams, diagnose and remediate failures, coordinate with hardware/software partners, and support on-site interventions. You’ll also manage monitoring events, help users with Level 1 incident resolution, maintain operational readiness (MCO), and perform Moves, Adds, Changes and Deletes (MACD) and equipment configuration. English is required.
Location: France
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Resolve incidents on the support & maintenance scope by handling tickets from client technical teams.
  • •Diagnose and resolve outages (bugs, hardware, configuration changes, licenses) and open/follow incidents with partner manufacturers.
  • •Intervene regularly on-site at clients and coordinate closely with Network & Security engineers (Level 2) when needed.
  • •Manage managed services infrastructure operations, including monitoring event management (monitoring, analysis, qualification, resolution, dispatch).
  • •Perform Level 1 user incident help, maintain operational readiness (MCO), implement Moves/Adds/Changes/Deletes, configure equipment, and occasionally perform changes outside business hours.

Key Requirements

  • •Bac+2/3 background with experience in IT operations or IT support missions.
  • •Experience handling incidents in support & maintenance and performing diagnosis and resolution (bugs, hardware, configuration changes, licenses).
  • •Knowledge of partner technologies including Cisco, Fortinet, Palo Alto, HP, Check Point, Riverbed, and F5.
  • •Strong knowledge of information systems and experience implementing solutions.
  • •Motivation to work in complex technical environments; English proficiency is required.
Education:Associate's
Skills:TeamworkCollaborationProblem-solvingTroubleshootingCoordination
Languages:English
Tech Stack:CiscoFortinetPalo AltoHPCheck PointRiverbedF5MonitoringConfiguration

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn