Front Office Representative

Choice Hotels
United States
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 1+ yearsSkills: ["Communication","Interpersonal","Customer service","Time management","Teamwork"]

Provide superior guest service at a fast-paced Radisson La Crosse front desk, handling check-ins, reservations, and guest inquiries while maintaining a welcoming presence. Requires hotel/front desk experience, strong communication, and the ability to work a flexible schedule including nights and weekends. Operate guest flow efficiently to ensure 100% guest satisfaction in a dynamic hospitality environment.

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Choice Hotels
Choice Hotels
3 months ago

Front Office Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 49 days agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Provide superior guest service at a fast-paced Radisson La Crosse front desk, handling check-ins, reservations, and guest inquiries while maintaining a welcoming presence. Requires hotel/front desk experience, strong communication, and the ability to work a flexible schedule including nights and weekends. Operate guest flow efficiently to ensure 100% guest satisfaction in a dynamic hospitality environment.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Greet and assist incoming guests, manage phone calls, reservations and day-to-day hotel operations
  • •Prioritize and organize workspace and lobby areas to ensure efficiency
  • •Present a positive, professional attitude and communicate effectively with guests and staff
  • •Coordinate with guests, staff and vendors to deliver seamless guest experiences
  • •Transport guests to/from the airport and support shuttle/logistics as needed

Pay and Benefits

Perks:401kPaid LeavePaid HolidaysPaid SickEmployee DiscountFree Meal

Key Requirements

  • •Ideal candidate will have a minimum of one-year of hotel front desk experience, other hotel experience or experience in a customer service environment
  • •Experience in Opera system preferred
  • •Strong verbal, written and interpersonal skills
  • •Must have a valid driver’s license and be able to successfully pass a driving record check
  • •Ability to work a flexible schedule including, nights, holidays and weekends
Experience:1+ yearsHospitality
Skills:CommunicationInterpersonalCustomer serviceTime managementTeamwork
Tech Stack:Opera

Company Brief

Choice Hotels
Operates and franchises a global portfolio of hotel brands, providing reservation, marketing, and franchise support services to independent and chain hotels across economy to upscale segments.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Rockville, United States
Founded: 1939
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Glassdoor: 3.6
WebsiteLinkedIn