Lead Consultant - Enterprise Apps (INDIA - PUNE - BIRLASOFT OFFICE - HINJAWADI, IN)

Birlasoft
Pune
Workplace: OnsiteFull timeFunction: OtherExperience: 5-7 yearsSkills: ["Stakeholder management","Business process analysis","Requirements documentation","UAT support","Data quality focus"]

Work as a Salesforce CRM Business Analyst, collaborating with Sales, Service, Operations, and Supply Chain to capture and document CRM requirements. Analyze manufacturing-specific processes such as lead-to-order, order management, forecasting, dealer/distributor management, and after-sales service. Translate business needs into functional requirements, user stories, process flows, and acceptance criteria, support Sales Cloud and Service Cloud implementations, configure Salesforce elements, and drive UAT, data quality, and CRM adoption.

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Birlasoft
Birlasoft
1 month ago

Lead Consultant - Enterprise Apps (INDIA - PUNE - BIRLASOFT OFFICE - HINJAWADI, IN)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Closed

Job Summary

Work as a Salesforce CRM Business Analyst, collaborating with Sales, Service, Operations, and Supply Chain to capture and document CRM requirements. Analyze manufacturing-specific processes such as lead-to-order, order management, forecasting, dealer/distributor management, and after-sales service. Translate business needs into functional requirements, user stories, process flows, and acceptance criteria, support Sales Cloud and Service Cloud implementations, configure Salesforce elements, and drive UAT, data quality, and CRM adoption.
Location: Pune
Workplace: Onsite
Employment Type: Full time
Seniority: Mid level

Key Responsibilities

  • •Collaborate with business stakeholders (Sales, Service, Operations, Supply Chain) to understand and document CRM requirements.
  • •Analyze manufacturing-specific processes including lead-to-order, order management, forecasting, dealer/distributor management, and after-sales service.
  • •Translate business needs into functional requirements, user stories, process flows, and acceptance criteria.
  • •Support Salesforce implementations across Sales Cloud and Service Cloud and configure objects, fields, validation rules, workflows, flows, and reports.
  • •Bridge business users and technical teams; support UAT planning/execution, defect triage/sign-off, and drive data quality, CRM adoption, and process standardization.

Key Requirements

  • •5–7 years of experience as a Salesforce CRM Business Analyst.
  • •Strong understanding of manufacturing-specific processes such as lead-to-order, order management, forecasting, and dealer/distributor management.
  • •Ability to translate business needs into functional requirements, user stories, process flows, and acceptance criteria.
  • •Good knowledge of Salesforce Admin capabilities and how to configure Salesforce features.
  • •Experience with UAT planning, execution, defect triage, and sign-off.
Experience:5-7 years
Skills:Stakeholder managementBusiness process analysisRequirements documentationUAT supportData quality focus
Tech Stack:SalesforceSales CloudService CloudUser storiesProcess flowsAcceptance criteriaWorkflowsFlowsReports

Company Brief

Birlasoft
Birlasoft is a global IT services and digital solutions provider delivering consulting, enterprise applications, cloud, and infrastructure services to enterprises across industries, helping accelerate digital transformation and business modernization.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Noida, India
WebsiteLinkedIn