Senior Specialist, Rider Payments

Delivery Hero
Kuala Lumpur
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 3+ yearsEducation: bachelorsSkills: ["Communication","Stakeholder management","Analytical thinking","Negotiation","Problem-solving"]

Design, analyze, and optimize rider payment and incentive strategies across Delivery Hero markets, treating incentives as a key operational lever for cost efficiency and rider satisfaction. Use Excel, SQL, and Looker to uncover data-driven insights, evaluate cost-per-order trends, and translate findings into actionable recommendations. Drive regional rollout of automated and data science models, collaborate with central product, and work with operations, finance, and logistics stakeholders to implement scalable improvements.

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FursaFursa
Delivery Hero
Delivery Hero
1 day ago

Senior Specialist, Rider Payments

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live
Reposted: similar role first listed 1 day ago

Job Summary

Design, analyze, and optimize rider payment and incentive strategies across Delivery Hero markets, treating incentives as a key operational lever for cost efficiency and rider satisfaction. Use Excel, SQL, and Looker to uncover data-driven insights, evaluate cost-per-order trends, and translate findings into actionable recommendations. Drive regional rollout of automated and data science models, collaborate with central product, and work with operations, finance, and logistics stakeholders to implement scalable improvements.
Location: Kuala Lumpur
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Define and optimize rider payment and incentive models, aligning them with business goals, logistics KPIs (e.g., delivery time), and rider satisfaction.
  • •Monitor and evaluate the financial impact of payment models, including cost-per-order trends and profitability targets while maintaining rider supply and retention.
  • •Analyze large datasets to identify trends and inefficiencies in rider payments and logistics operations, and translate insights into strategic recommendations.
  • •Execute regional implementation of advanced data science models and automated tools for rider payments and operational efficiency.
  • •Partner with central product and regional stakeholders to develop and roll out new payment-related capabilities and initiatives (e.g., dynamic pricing, surge models, quest incentives).

Key Requirements

  • •3+ years of professional experience in high-growth tech, logistics, strategy consulting, or investment banking.
  • •Experience in the gig-economy, marketplace dynamics, or logistics is a strong plus.
  • •A university degree in STEM, Economics, Business, or a related quantitative field.
  • •Proficiency in Excel, SQL, and Looker to analyze data and build robust models.
  • •Exceptional English communication skills and comfort challenging senior stakeholders and leadership.
Experience:3+ yearsGig-economyMarketplaceLogisticsStrategy consultingInvestment banking
Education:Bachelor's
Skills:CommunicationStakeholder managementAnalytical thinkingNegotiationProblem-solving
Languages:English
Tech Stack:ExcelSQLLooker

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
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Glassdoor: 3.4
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