Platform Delivery Specialist

Hootsuite
Mexico City
Workplace: RemoteFull timeFunction: Transportation & Fleet OperationsExperience: 2-5 yearsSkills: ["Attention to detail","Communication","Customer focus","Process discipline","Accountability"]

Configure Hootsuite platform and Lumen by Talkwalker for new and existing clients by building account structures, permissions, dashboards, automated reports, alerts, and scheduled exports. Partner with Professional Services Implementation and Customer Success to ensure timely delivery and quality through QA and UAT support. Deliver repeatable client training, help clients configure AI agents, and improve configuration/reporting playbooks to scale high-quality platform delivery.

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FursaFursa
Hootsuite
Hootsuite
1 day ago

Platform Delivery Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Configure Hootsuite platform and Lumen by Talkwalker for new and existing clients by building account structures, permissions, dashboards, automated reports, alerts, and scheduled exports. Partner with Professional Services Implementation and Customer Success to ensure timely delivery and quality through QA and UAT support. Deliver repeatable client training, help clients configure AI agents, and improve configuration/reporting playbooks to scale high-quality platform delivery.
Location: Mexico City
Workplace: Remote
Employment Type: Full time
Job Function: Transportation & Fleet Operations
Seniority: Mid level

Key Responsibilities

  • •Configure Hootsuite platform (e.g., Teams & Permissions, Planner, Analytics) to client requirements and internal specs.
  • •Design enterprise account structures, custom tagging taxonomies, and granular role-based permissions across Hootsuite and Lumen by Talkwalker.
  • •Build social listening dashboards, topic/query structures, and automated reporting with scheduled exports and alert logic.
  • •Set up recurring workflows to keep dashboards, reports, and alerts current without manual rebuilding.
  • •Review completed configuration and reporting work for quality, support UAT, and interact with clients for confirmations, demos, walkthroughs, and request clarification.

Key Requirements

  • •2-5 years of professional experience in SaaS platform configuration, technical support, QA, or reporting/analytics-adjacent roles.
  • •Comfort learning multiple tools quickly and working across more than one platform in parallel.
  • •Basic comfort with boolean operators and dashboard/report-building logic (filters, saved views, scheduled exports, alert conditions) in a low-code environment.
  • •Comfort using AI tools to speed up repeatable work and help clients understand and configure AI agent features.
  • •Clear written and verbal communication with light, structured client-facing interactions (demos, walkthroughs).
Experience:2-5 yearsSaaS
Skills:Attention to detailCommunicationCustomer focusProcess disciplineAccountability
Tech Stack:HootsuiteLumen by TalkwalkerTeams & PermissionsPlannerAnalyticsAI toolsBoolean operatorsDashboardsAutomated reportsScheduled exportsAlert logicAI agents

Company Brief

Hootsuite
Provides a social media management platform for businesses to schedule posts, monitor conversations, analyze performance, and manage multiple social accounts across networks. Serves marketers, agencies, and enterprises with collaboration and analytics tools.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Vancouver, Canada
Founded: 2008
WebsiteLinkedIn