MongoDB

3 days ago

Associate TSE II

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Advise MongoDB customers and solve complex issues across the MongoDB ecosystem, including database server, drivers, Atlas, and Cloud Manager. Work with large customers on architecture, performance, recovery, and security at scale, and act as a voice for customer needs with product and development teams. Contribute to internal support tooling for performance, benchmarking, and diagnostics.

Location: Gurugram

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Resolve customer questions spanning MongoDB architecture, performance, recovery, and security
•Provide best-practice guidance for running MongoDB at scale
•Interface with product management and development teams to advocate for customer needs
•Work alongside large customers to troubleshoot complex MongoDB challenges
•Contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics

Pay and Benefits

Perks:Parental Leave

Key Requirements

•3-5 years of relevant experience, either technical or non-technical customer service experience
•Excellent written and verbal communication skills
•Good knowledge of operating systems (Linux preferred)
•Understanding of basic network protocols (DNS, TCP/IP, TLS/SSL)
•Ability to rapidly learn a wide variety of new technical skills

Experience:Customer serviceDistributed systems

Skills:CommunicationProblem-solvingTeamworkQuick learningCustomer advocacy

Languages:English

Tech Stack:MongoDBAtlasCloud ManagerLinuxWindowsDNSTCP/IPTLS/SSLAWSAzureGoogle Cloud PlatformFirewallsLoad balancersDatadogPrometheusJavaPythonRubyCC++

Company Brief

MongoDB

Develops MongoDB, a leading general-purpose, document-based database platform that enables developers and enterprises to build scalable, high-performance applications with flexible data models and cloud-native capabilities.

Industry: Data Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2007

Glassdoor: 4.1

Website LinkedIn

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MongoDB

3 days ago

Associate TSE II

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Location: Gurugram

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Resolve customer questions spanning MongoDB architecture, performance, recovery, and security
•Provide best-practice guidance for running MongoDB at scale
•Interface with product management and development teams to advocate for customer needs
•Work alongside large customers to troubleshoot complex MongoDB challenges
•Contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics

Pay and Benefits

Perks:Parental Leave

Key Requirements

•3-5 years of relevant experience, either technical or non-technical customer service experience
•Excellent written and verbal communication skills
•Good knowledge of operating systems (Linux preferred)
•Understanding of basic network protocols (DNS, TCP/IP, TLS/SSL)
•Ability to rapidly learn a wide variety of new technical skills

Experience:Customer serviceDistributed systems

Skills:CommunicationProblem-solvingTeamworkQuick learningCustomer advocacy

Languages:English

Tech Stack:MongoDBAtlasCloud ManagerLinuxWindowsDNSTCP/IPTLS/SSLAWSAzureGoogle Cloud PlatformFirewallsLoad balancersDatadogPrometheusJavaPythonRubyCC++

Company Brief

MongoDB

Industry: Data Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2007

Glassdoor: 4.1

Website LinkedIn