Ecosystem Support Specialist (Hybrid)

Motorola Solutions
Albuquerque, Phoenix, Las Vegas, Salt Lake City
Workplace: HybridFull timeUSD 65,000 - 70,000 annuallyFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: high_schoolSkills: ["Cross-functional collaboration","Documentation","Customer experience","Incident resolution","Mentoring"]

Serve as an ecosystem support liaison across Support, Product Management, and Engineering, analyzing incidents and escalations to identify root causes and drive technical resolution through case-tracking tools. Author and maintain knowledge base articles, share release notes, and mentor teammates through training. Deliver exceptional customer support across voice, email, and live chat, including participating in after-hours on-call rotations to meet SLA obligations, while troubleshooting Windows, Active Directory, and networking issues.

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Motorola Solutions
Motorola Solutions
2 months ago

Ecosystem Support Specialist (Hybrid)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 32 days agoStatus: Live

Job Summary

Serve as an ecosystem support liaison across Support, Product Management, and Engineering, analyzing incidents and escalations to identify root causes and drive technical resolution through case-tracking tools. Author and maintain knowledge base articles, share release notes, and mentor teammates through training. Deliver exceptional customer support across voice, email, and live chat, including participating in after-hours on-call rotations to meet SLA obligations, while troubleshooting Windows, Active Directory, and networking issues.
Location: Albuquerque, Phoenix, Las Vegas, Salt Lake City
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Collaborate across Support, Product Management, and Engineering to analyze incidents, investigate escalations, and track outages to locate root causes.
  • •Document and communicate technical resolutions in corporate case-tracking software tools.
  • •Provide customer support across voice, email, and live chat while maintaining exceptional NPS.
  • •Author and maintain technical knowledge base entries and share product release notes with the support framework.
  • •Participate in an after-hours on-call shift rotation and mentor teammates through system training.
Travel: Low travel

Pay and Benefits

Salary: USD 65,000 - 70,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kEquityPaid HolidaysPaid LeaveParental Leave

Key Requirements

  • •2+ years’ experience working in a help desk related environment.
  • •Minimum of a High School Diploma or GED.
  • •Must be able to obtain background clearance as required by a government customer.
  • •Legal authorization to work in the U.S. indefinitely is required; employer work permit sponsorship is not available.
  • •Troubleshoot faults across complex hardware, networking components, and third-party software integrations.
Experience:2+ years
Education:High School
Skills:Cross-functional collaborationDocumentationCustomer experienceIncident resolutionMentoring
Certifications:A+Network+
Tech Stack:Microsoft WindowsActive DirectoryVirtualizationDNSIP addressingHOSTS routingAI prompting workflowsCase-tracking software

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.
Security Clearance:CJIS background check

Company Brief

Motorola Solutions
Provides mission-critical communications products and services, including radios, software, video security, and command center solutions for public safety, government, and enterprise customers worldwide.
Industry: Surveillance & Security Hardware
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Chicago, United States
Founded: 1928
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn