Motorola Solutions

1 week ago

Ecosystem Support Specialist (Hybrid)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Serve as an ecosystem support liaison across Support, Product Management, and Engineering, analyzing incidents and escalations to identify root causes and drive technical resolution through case-tracking tools. Author and maintain knowledge base articles, share release notes, and mentor teammates through training. Deliver exceptional customer support across voice, email, and live chat, including participating in after-hours on-call rotations to meet SLA obligations, while troubleshooting Windows, Active Directory, and networking issues.

Location: Albuquerque, Phoenix, Las Vegas, Salt Lake City

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Collaborate across Support, Product Management, and Engineering to analyze incidents, investigate escalations, and track outages to locate root causes.
•Document and communicate technical resolutions in corporate case-tracking software tools.
•Provide customer support across voice, email, and live chat while maintaining exceptional NPS.
•Author and maintain technical knowledge base entries and share product release notes with the support framework.
•Participate in an after-hours on-call shift rotation and mentor teammates through system training.

Travel: Low travel

Pay and Benefits

Salary: USD 65,000 - 70,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kEquityPaid HolidaysPaid LeaveParental Leave

Key Requirements

•2+ years’ experience working in a help desk related environment.
•Minimum of a High School Diploma or GED.
•Must be able to obtain background clearance as required by a government customer.
•Legal authorization to work in the U.S. indefinitely is required; employer work permit sponsorship is not available.
•Troubleshoot faults across complex hardware, networking components, and third-party software integrations.

Experience:2+ years

Education:High School

Skills:Cross-functional collaborationDocumentationCustomer experienceIncident resolutionMentoring

Certifications:A+Network+

Tech Stack:Microsoft WindowsActive DirectoryVirtualizationDNSIP addressingHOSTS routingAI prompting workflowsCase-tracking software

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Security Clearance:CJIS background check

Company Brief

Motorola Solutions

Provides mission-critical communications products and services, including radios, software, video security, and command center solutions for public safety, government, and enterprise customers worldwide.

Industry: Surveillance & Security Hardware

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Chicago, United States

Founded: 1928

Glassdoor: 3.7

Website LinkedIn

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Motorola Solutions

1 week ago

Ecosystem Support Specialist (Hybrid)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Albuquerque, Phoenix, Las Vegas, Salt Lake City

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Collaborate across Support, Product Management, and Engineering to analyze incidents, investigate escalations, and track outages to locate root causes.
•Document and communicate technical resolutions in corporate case-tracking software tools.
•Provide customer support across voice, email, and live chat while maintaining exceptional NPS.
•Author and maintain technical knowledge base entries and share product release notes with the support framework.
•Participate in an after-hours on-call shift rotation and mentor teammates through system training.

Travel: Low travel

Pay and Benefits

Salary: USD 65,000 - 70,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kEquityPaid HolidaysPaid LeaveParental Leave

Key Requirements

•2+ years’ experience working in a help desk related environment.
•Minimum of a High School Diploma or GED.
•Must be able to obtain background clearance as required by a government customer.
•Legal authorization to work in the U.S. indefinitely is required; employer work permit sponsorship is not available.
•Troubleshoot faults across complex hardware, networking components, and third-party software integrations.

Experience:2+ years

Education:High School

Skills:Cross-functional collaborationDocumentationCustomer experienceIncident resolutionMentoring

Certifications:A+Network+

Tech Stack:Microsoft WindowsActive DirectoryVirtualizationDNSIP addressingHOSTS routingAI prompting workflowsCase-tracking software

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Security Clearance:CJIS background check

Company Brief

Motorola Solutions

Industry: Surveillance & Security Hardware

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Chicago, United States

Founded: 1928

Glassdoor: 3.7

Website LinkedIn