Customer Engagements Advisor II

HP
Bogotá
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 2-4 yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Analytical skills","Teamwork","Collaboration","Independent judgment","Organizational skills"]

Serve as a first point of contact for ongoing customer accounts and top-tier customers, handling day-to-day operational issues across the end-to-end sales process. Resolve matters such as order status, returns, deliveries, invoicing, and post-sales financial programs by coordinating with sales teams, supply chain, and logistics. Act as a subject matter expert for specialized areas like order management or special pricing and help optimize internal processes.

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FursaFursa
HP
HP
12 hours ago

Customer Engagements Advisor II

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Serve as a first point of contact for ongoing customer accounts and top-tier customers, handling day-to-day operational issues across the end-to-end sales process. Resolve matters such as order status, returns, deliveries, invoicing, and post-sales financial programs by coordinating with sales teams, supply chain, and logistics. Act as a subject matter expert for specialized areas like order management or special pricing and help optimize internal processes.
Location: Bogotá
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Serve as a first point of contact for regular, ongoing customer accounts and some top-tier customers for daily operational matters.
  • •Resolve operational issues arising from the end-to-end sales process, including order status, returns, deliveries, invoicing, and post-sales financial programs.
  • •Coordinate with sales teams and other functions (e.g., supply chain and logistics) to resolve customer support issues.
  • •Act as a point of contact for a specialized topic such as order management or special pricing and train team members.
  • •Optimize current processes by collaborating with other groups to improve day-to-day activities and represent the team as a subject matter expert.

Key Requirements

  • •First level university degree or equivalent experience.
  • •Typically 2-4 years of related experience in areas such as supply chain, customer service, procurement, or financial management.
  • •Intermediate understanding of moderately complex internal operational issues.
  • •Developed problem-solving and analytical skills for operational matters.
  • •Ability to structure and apply organizational skills to manage daily operational issues.
Experience:2-4 yearsSupply chainCustomer serviceProcurementFinancial management
Education:Bachelor's
Skills:CommunicationProblem-solvingAnalytical skillsTeamworkCollaborationIndependent judgmentOrganizational skills
Languages:EnglishLocal language

Company Brief

HP
Designs and manufactures personal computers, printers, and related supplies, as well as provides software, services, and solutions for consumers and enterprises worldwide.
Industry: Hardware Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Palo Alto, United States
Founded: 1939
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn