Client Care Representative - Kings Park | FT

Sonova
Australia
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer service","Communication","Active listening","Organization","Time management"]

Provide 5-star client care at a hearing clinic, welcoming clients and managing their experience from appointment scheduling through day-to-day clinic operations. Deliver administrative support to clinicians and help clients manage their hearing health. Use provided training to learn and competently operate clinic software and applications, while communicating with a predominantly older clientele and ensuring optimal outcomes for both clients and the clinic.

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FursaFursa
Sonova
Sonova
1 month ago

Client Care Representative - Kings Park | FT

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Provide 5-star client care at a hearing clinic, welcoming clients and managing their experience from appointment scheduling through day-to-day clinic operations. Deliver administrative support to clinicians and help clients manage their hearing health. Use provided training to learn and competently operate clinic software and applications, while communicating with a predominantly older clientele and ensuring optimal outcomes for both clients and the clinic.
Location: Australia
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Welcome clients and manage their experience for optimal outcomes.
  • •Schedule and confirm client appointments.
  • •Provide administrative support to clinicians (audiologists/audiometrists).
  • •Efficiently manage day-to-day clinic operations.
  • •Learn and competently use a range of software and applications.

Pay and Benefits

Perks:Parental LeaveUniform AllowanceEapLearning Platform

Key Requirements

  • •Prior experience in customer service/admin.
  • •A passion for delivering an excellent client experience.
  • •Strong communication and active listening skills.
  • •Excellent organisational and time management skills.
  • •Intermediate computer skills and interest in learning hearing-aid features and basic repair/maintenance.
Skills:Customer serviceCommunicationActive listeningOrganizationTime management

Company Brief

Sonova
Designs, manufactures, and distributes hearing care solutions including hearing aids, cochlear implant accessories, and wireless communication devices, serving audiologists and consumers worldwide through clinics, retail networks, and distribution partners.
Industry: Medical Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Stäfa, Switzerland
Founded: 1947
Website