NVIDIA

3 weeks ago

Senior Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Partner with U.S. federal and civilian agencies as the primary post-sale relationship owner to ensure mission-critical AI deployments succeed. Build tailored customer success plans, lead executive business reviews, and drive adoption across NVIDIA AI Enterprise, Run:AI, Omniverse, and hardened AI containers in classified, air-gapped environments. Proactively manage customer health risks, coordinate escalations, support renewal readiness, and feed customer insights back to product and engineering teams.

Location: District of Columbia, West Virginia, Virginia, Maryland

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Serve as the primary post-sale relationship owner and trusted advisor for a portfolio of U.S. federal and civilian agency customers throughout the full lifecycle.
•Develop and execute tailored customer success plans aligned to agency mission priorities, technical environments, and operational goals.
•Lead executive business reviews and health check-ins, communicating adoption trends, value metrics, and roadmap alignment.
•Drive adoption and usage expansion across NVIDIA AI Enterprise, Run:AI, Omniverse, and hardened AI container deployments, especially in classified and air-gapped environments.
•Identify and manage customer health risks, coordinate escalations, support renewal readiness, and translate customer feedback into actionable input for product/engineering teams.

Travel: Medium travel

Pay and Benefits

Salary: USD 224,000 - 356,500 annually

Equity and Bonus:Equity

Key Requirements

•12+ years of customer success, technical account management, or professional services experience supporting U.S. federal government customers with measurable impact on adoption and outcomes.
•BS degree or equivalent experience.
•Experience supporting software deployments in classified, air-gapped, or mission-critical environments and understanding how to operationalize enterprise software under those constraints.
•Familiarity with federal compliance/security frameworks including FedRAMP, DoD Impact Levels (IL4/IL5/IL6), FIPS 140-3, and NIST 800-53.
•Active Top Secret (TS) security clearance (TS/SCI preferred).

Experience:12+ yearsFederal governmentEnterprise softwareTechnical account managementProfessional services

Education:Bachelor's

Skills:Executive communicationRelationship managementCustomer lifecycle ownershipRisk managementStakeholder management

Tech Stack:NVIDIA AI EnterpriseRun:AIOmniverseHardened AI containersClassified environmentsAir-gapped environmentsIL4IL5IL6FedRAMPFIPS 140-3NIST 800-53QBRMLOpsGPU-accelerated computingHPCMLOps platforms

Eligibility

Security Clearance:Top Secret (TS)TS/SCI

Company Brief

NVIDIA

Designs and manufactures GPUs, AI accelerators, and system-on-chip products for gaming, data centers, professional visualization, and automotive markets, enabling advanced graphics, AI, and high-performance computing solutions worldwide.

Industry: Electronics Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Santa Clara, United States

Founded: 1993

Glassdoor: 4.3

Website LinkedIn Glassdoor

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NVIDIA

3 weeks ago

Senior Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: District of Columbia, West Virginia, Virginia, Maryland

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Serve as the primary post-sale relationship owner and trusted advisor for a portfolio of U.S. federal and civilian agency customers throughout the full lifecycle.
•Develop and execute tailored customer success plans aligned to agency mission priorities, technical environments, and operational goals.
•Lead executive business reviews and health check-ins, communicating adoption trends, value metrics, and roadmap alignment.
•Drive adoption and usage expansion across NVIDIA AI Enterprise, Run:AI, Omniverse, and hardened AI container deployments, especially in classified and air-gapped environments.
•Identify and manage customer health risks, coordinate escalations, support renewal readiness, and translate customer feedback into actionable input for product/engineering teams.

Travel: Medium travel

Pay and Benefits

Salary: USD 224,000 - 356,500 annually

Equity and Bonus:Equity

Key Requirements

•12+ years of customer success, technical account management, or professional services experience supporting U.S. federal government customers with measurable impact on adoption and outcomes.
•BS degree or equivalent experience.
•Experience supporting software deployments in classified, air-gapped, or mission-critical environments and understanding how to operationalize enterprise software under those constraints.
•Familiarity with federal compliance/security frameworks including FedRAMP, DoD Impact Levels (IL4/IL5/IL6), FIPS 140-3, and NIST 800-53.
•Active Top Secret (TS) security clearance (TS/SCI preferred).

Experience:12+ yearsFederal governmentEnterprise softwareTechnical account managementProfessional services

Education:Bachelor's

Skills:Executive communicationRelationship managementCustomer lifecycle ownershipRisk managementStakeholder management

Eligibility

Security Clearance:Top Secret (TS)TS/SCI

Company Brief

NVIDIA

Industry: Electronics Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Santa Clara, United States

Founded: 1993

Glassdoor: 4.3

Website LinkedIn Glassdoor