Allianz

2 weeks ago

Executive, Customer Service (Arena Branch)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Support One Allianz Customer Service for walk-in General and Life Insurance customers by delivering efficient service and handling enquiries from agents and policyholders. Provide back-office operation support including policy servicing decentralization, mail and document handling, and daily collections with timely system updates. Ensure compliance with FSA 2013, branch SOPs, and guidelines, while assisting branch/operations management with overall branch operations and administration.

Location: Kuala Lumpur

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide customer service support by managing walk-in, email, and internal enquiries for agents and policyholders.
•Deliver back office operation support, including decentralization of policy servicing (non-financial policy changes).
•Handle incoming and outgoing mail and document handling.
•Manage daily collections and ensure accurate, timely system updates within required turnaround time.
•Ensure compliance with FSA 2013, branch SOPs, guidelines, and policies; support branch operations and administration, and assist management with other duties as required.

Key Requirements

•Possess at least a Diploma or Bachelor's Degree in Finance/Accountancy/Banking, Human Resource Management, Business Studies/Administration/Management, Marketing, Commerce, or an equivalent field.
•Good interpersonal and communication skills.
•Ability to work under pressure and adapt well to a fast-paced environment.
•Proficiency with MS Excel, MS PowerPoint, and MS Word.
•Familiarity with AI tools such as ChatGPT or Copilot is an added advantage.

Experience:InsuranceCustomer service

Education:Bachelor's in Finance/Accountancy/Banking, Human Resource Management, Business Studies/Administration/Management, Marketing, Commerce

Skills:Interpersonal skillsCommunicationAbility to work under pressureAdaptability

Tech Stack:MS ExcelMS PowerPointMS WordChatGPTCopilot

Company Brief

Allianz

Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Munich, Germany

Founded: 1890

Website LinkedIn

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Allianz

2 weeks ago

Executive, Customer Service (Arena Branch)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Location: Kuala Lumpur

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide customer service support by managing walk-in, email, and internal enquiries for agents and policyholders.
•Deliver back office operation support, including decentralization of policy servicing (non-financial policy changes).
•Handle incoming and outgoing mail and document handling.
•Manage daily collections and ensure accurate, timely system updates within required turnaround time.
•Ensure compliance with FSA 2013, branch SOPs, guidelines, and policies; support branch operations and administration, and assist management with other duties as required.

Key Requirements

•Possess at least a Diploma or Bachelor's Degree in Finance/Accountancy/Banking, Human Resource Management, Business Studies/Administration/Management, Marketing, Commerce, or an equivalent field.
•Good interpersonal and communication skills.
•Ability to work under pressure and adapt well to a fast-paced environment.
•Proficiency with MS Excel, MS PowerPoint, and MS Word.
•Familiarity with AI tools such as ChatGPT or Copilot is an added advantage.

Experience:InsuranceCustomer service

Education:Bachelor's in Finance/Accountancy/Banking, Human Resource Management, Business Studies/Administration/Management, Marketing, Commerce

Skills:Interpersonal skillsCommunicationAbility to work under pressureAdaptability

Tech Stack:MS ExcelMS PowerPointMS WordChatGPTCopilot

Company Brief

Allianz

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Munich, Germany

Founded: 1890

Website LinkedIn