Executive, Customer Service (Arena Branch)

Allianz
Kuala Lumpur
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Interpersonal skills","Communication","Ability to work under pressure","Adaptability"]

Support One Allianz Customer Service for walk-in General and Life Insurance customers by delivering efficient service and handling enquiries from agents and policyholders. Provide back-office operation support including policy servicing decentralization, mail and document handling, and daily collections with timely system updates. Ensure compliance with FSA 2013, branch SOPs, and guidelines, while assisting branch/operations management with overall branch operations and administration.

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FursaFursa
Allianz
Allianz
2 months ago

Executive, Customer Service (Arena Branch)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Support One Allianz Customer Service for walk-in General and Life Insurance customers by delivering efficient service and handling enquiries from agents and policyholders. Provide back-office operation support including policy servicing decentralization, mail and document handling, and daily collections with timely system updates. Ensure compliance with FSA 2013, branch SOPs, and guidelines, while assisting branch/operations management with overall branch operations and administration.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Provide customer service support by managing walk-in, email, and internal enquiries for agents and policyholders.
  • •Deliver back office operation support, including decentralization of policy servicing (non-financial policy changes).
  • •Handle incoming and outgoing mail and document handling.
  • •Manage daily collections and ensure accurate, timely system updates within required turnaround time.
  • •Ensure compliance with FSA 2013, branch SOPs, guidelines, and policies; support branch operations and administration, and assist management with other duties as required.

Key Requirements

  • •Possess at least a Diploma or Bachelor's Degree in Finance/Accountancy/Banking, Human Resource Management, Business Studies/Administration/Management, Marketing, Commerce, or an equivalent field.
  • •Good interpersonal and communication skills.
  • •Ability to work under pressure and adapt well to a fast-paced environment.
  • •Proficiency with MS Excel, MS PowerPoint, and MS Word.
  • •Familiarity with AI tools such as ChatGPT or Copilot is an added advantage.
Experience:InsuranceCustomer service
Education:Bachelor's in Finance/Accountancy/Banking, Human Resource Management, Business Studies/Administration/Management, Marketing, Commerce
Skills:Interpersonal skillsCommunicationAbility to work under pressureAdaptability
Tech Stack:MS ExcelMS PowerPointMS WordChatGPTCopilot

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn