Customer Service Agents - MZ

Sutherland
Alexandria
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Empathy","Problem-solving","Customer satisfaction","Professional phone etiquette"]

Provide exceptional customer support in an on-site role in Alexandria, handling inquiries efficiently and empathetically. Deliver tailored solutions, resolve customer issues, and maintain high customer satisfaction by communicating clearly and using professional phone etiquette. This position suits grads and fresh grads, with a requirement for strong English fluency and flexibility for night and overnight shifts.

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FursaFursa
Sutherland
Sutherland
3 days ago

Customer Service Agents - MZ

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Provide exceptional customer support in an on-site role in Alexandria, handling inquiries efficiently and empathetically. Deliver tailored solutions, resolve customer issues, and maintain high customer satisfaction by communicating clearly and using professional phone etiquette. This position suits grads and fresh grads, with a requirement for strong English fluency and flexibility for night and overnight shifts.
Location: Alexandria
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Handle customer interactions efficiently and with empathy.
  • •Address customer inquiries and resolve issues.
  • •Provide tailored solutions to meet customer needs.
  • •Ensure a positive customer experience through effective communication.
  • •Maintain professional phone etiquette while supporting customers.

Key Requirements

  • •Fluency in English (B2/C1 level) is required.
  • •Strong skills in customer service and customer support.
  • •Ability to enhance customer satisfaction and customer experience.
  • •Flexibility with night and overnight shifts.
  • •Open to grads, fresh grads, and dropouts.
Skills:CommunicationEmpathyProblem-solvingCustomer satisfactionProfessional phone etiquette
Languages:English

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor