RTX

3 weeks ago

Field Support Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Field Support Manager (FSM) to support a key European operator with HQ in Lisbon, acting as a primary liaison between the customer base and Pratt & Whitney Canada. Provides technical and commercial support, manages engine-on-ground situations, coordinates with PW Customer First Center and other units, and travels to service centers across Europe to ensure fleet readiness.

Location: Portugal

Workplace: Remote

Employment Type: Full time

Job Function: Product Management

Seniority: Manager level

Key Responsibilities

•Act as a single point of contact for the strategic customers in the region.
•Act as a liaison between the customer base and other areas of the business.
•Own, maintain and drive resolutions to engine-related “aircraft-on-ground” situations.
•Support regional technical/commercial reviews and senior management meetings with the customer base.
•Support other P&WC business units that manage customer accounts and events within the region.

Travel: Medium travel

Key Requirements

•Bachelor's Degree in an aerospace discipline with 10+ years of relevant experience, or a Master's Degree with 7+ years aerospace experience, or 15+ years MRO management and/or aerospace technical experience
•10+ years direct customer-facing experience
•Language: Fluent English & Portuguese
•European Driver’s License and Passport
•Travel required

Experience:10+ yearsAerospaceAviation

Education:Bachelor's in Aerospace

Languages:EnglishPortuguese

Tech Stack:CRMSAPMicrosoft Office

Company Brief

RTX

Designs, manufactures, and services aerospace and defense systems, including aircraft engines, avionics, aerostructures, missiles, and cybersecurity solutions for commercial, military, and government customers worldwide.

Industry: Aerospace Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Arlington, United States

Founded: 2020

Website

Loading job details...

Preparing the role view and application actions.

RTX