Customer Service Agent: Dutch (afternoon shift)

Fever Up
Spain
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Skills: ["Interpersonal communication","Communication","Problem-solving","Teamwork","Multitasking"]

Join Fever Up as a remote customer service agent handling Dutch-speaking inquiries in the afternoon shift. You’ll answer emails, phone and social media requests, resolve incidents, manage calls and chats, and ensure accurate information and timely follow-ups while maintaining records and following company guidelines. Work 100% remotely from Spain with a supportive, growing team in a leading live-entertainment tech platform.

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Fever Up
Fever Up
3 years ago

Customer Service Agent: Dutch (afternoon shift)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Join Fever Up as a remote customer service agent handling Dutch-speaking inquiries in the afternoon shift. You’ll answer emails, phone and social media requests, resolve incidents, manage calls and chats, and ensure accurate information and timely follow-ups while maintaining records and following company guidelines. Work 100% remotely from Spain with a supportive, growing team in a leading live-entertainment tech platform.
Location: Spain
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Customer Service by e-mail, phone or social media for solving any incidents generated.
  • •Managing incoming calls and chats and customer service inquiries.
  • •Provide accurate, valid and complete information by using the right methods/tools.
  • •Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents.
  • •Follow communication procedures, guidelines, and policies.

Pay and Benefits

Perks:Remote WorkHealth InsuranceGym Membership

Key Requirements

  • •Have excellent interpersonal and communication skills.
  • •Be decisive and organized.
  • •Love being part of a dynamic team in a growing company.
  • •High or Native Dutch level and fluent in Spanish or English.
  • •It is a plus previous experience with a ticketing system, desirable Zendesk.
Skills:Interpersonal communicationCommunicationProblem-solvingTeamworkMultitasking
Languages:DutchSpanishEnglish
Tech Stack:Zendesk

Company Brief

Fever Up
Fever is a global events discovery and ticketing platform that curates and sells experiences, from immersive theatre and pop-ups to concerts and local activities, helping venues and organizers reach audiences worldwide.
Industry: Events & Live Entertainment
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Madrid, Spain
Founded: 2011
WebsiteLinkedIn