Synchrony

8 hours ago

AVP, Contact Center Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Lead the design, implementation, resiliency, and escalated operational support for a contact center voice infrastructure platform. Drive reliability improvements, manage change in the voice environment, and provide technical leadership while collaborating with contact center IT application teams. Support end-to-end integrations including IVR, call recording, automated dialing, CTI, and reporting systems, working with carriers to troubleshoot SIP and TDM services. Mentor other staff and develop voice operations policies.

Location: Hyderabad, Bengaluru, Pune, Kolkata, Delhi

Workplace: Hybrid

Employment Type: Full time

Job Function: IT Operations (Systems/Network Admin)

Seniority: Director level

Key Responsibilities

•Provide strategic direction for new technologies supporting contact center and unified communication initiatives.
•Review and maintain the reliability and integrity of the enterprise voice platform.
•Lead day-to-day voice operations including change management.
•Design and support third-party integrations such as IVR, call recording, automated dialers, CTI, and complex reporting systems.
•Work with interexchange and local exchange carriers to design, implement, and troubleshoot SIP and TDM services, and mentor other staff.

Travel: Low travel

Pay and Benefits

Perks:Remote Work

Key Requirements

•Bachelor’s degree with at least 3 years of technology experience, or High School Diploma/GED with at least 6 years of technology experience.
•Expert-level knowledge of Avaya Aura Suite and Session Border Controllers.
•Strong knowledge of contact center solution integrations including call recording, workforce management, complex voice routing, and CTI.
•General knowledge of data network concepts such as switching, routing, QoS, firewall, and subnetting.
•Ability to provide leadership and guidance for day-to-day voice environment operations, including change management.

Experience:3+ years

Education:Bachelor's

Skills:Technical leadershipMentoringAnalytical problem-solvingCommunicationCollaboration

Tech Stack:Avaya Aura SuiteSession Border ControllersSIPTDMIntegrated Voice ResponseCall RecordingAutomated DialerComputer Telephony IntegrationsCTIWorkforce ManagementLinuxMicrosoft WindowsShell scriptingVirtual machinesSwitchingRoutingQoSFirewallSubnettingCloud

Company Brief

Synchrony

Provides consumer financing solutions including private-label credit cards, co-branded cards, and specialty financing for retailers and consumers, alongside digital banking and payment solutions.

Industry: Lending

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Stamford, United States

Founded: 2003

Glassdoor: 3.7

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Synchrony

8 hours ago

AVP, Contact Center Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Hyderabad, Bengaluru, Pune, Kolkata, Delhi

Workplace: Hybrid

Employment Type: Full time

Job Function: IT Operations (Systems/Network Admin)

Seniority: Director level

Key Responsibilities

•Provide strategic direction for new technologies supporting contact center and unified communication initiatives.
•Review and maintain the reliability and integrity of the enterprise voice platform.
•Lead day-to-day voice operations including change management.
•Design and support third-party integrations such as IVR, call recording, automated dialers, CTI, and complex reporting systems.
•Work with interexchange and local exchange carriers to design, implement, and troubleshoot SIP and TDM services, and mentor other staff.

Travel: Low travel

Pay and Benefits

Perks:Remote Work

Key Requirements

•Bachelor’s degree with at least 3 years of technology experience, or High School Diploma/GED with at least 6 years of technology experience.
•Expert-level knowledge of Avaya Aura Suite and Session Border Controllers.
•Strong knowledge of contact center solution integrations including call recording, workforce management, complex voice routing, and CTI.
•General knowledge of data network concepts such as switching, routing, QoS, firewall, and subnetting.
•Ability to provide leadership and guidance for day-to-day voice environment operations, including change management.

Experience:3+ years

Education:Bachelor's

Skills:Technical leadershipMentoringAnalytical problem-solvingCommunicationCollaboration

Company Brief

Synchrony

Provides consumer financing solutions including private-label credit cards, co-branded cards, and specialty financing for retailers and consumers, alongside digital banking and payment solutions.

Industry: Lending

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Stamford, United States

Founded: 2003

Glassdoor: 3.7

Website LinkedIn