Desktop Support Internship

KeyCorp
Cleveland
Workplace: HybridFull timeUSD 18 - 23.08 hourlyFunction: IT Support & HelpdeskSkills: ["Customer service","Interpersonal communication","Verbal communication","Written communication","Teamwork"]

Provide desktop and mobile support for Key’s corporate, campus, and data center locations. Install, maintain, and provision desktop applications, including configuring and troubleshooting Microsoft Windows and Apple macOS computers. Track IT assets across the desktop lifecycle, complete ticket work within SLA, and communicate effectively with end users and internal teams while following documented support procedures and information security best practices.

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FursaFursa
KeyCorp
KeyCorp
8 hours ago

Desktop Support Internship

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Provide desktop and mobile support for Key’s corporate, campus, and data center locations. Install, maintain, and provision desktop applications, including configuring and troubleshooting Microsoft Windows and Apple macOS computers. Track IT assets across the desktop lifecycle, complete ticket work within SLA, and communicate effectively with end users and internal teams while following documented support procedures and information security best practices.
Location: Cleveland
Workplace: Hybrid
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Intern level

Key Responsibilities

  • •Engage in support of Key’s computer platforms across corporate, campus, and data center locations.
  • •Install, support, and maintain desktop applications and provision applications using Microsoft SCCM.
  • •Support desktop and mobile operating systems, including setting up, maintaining, and troubleshooting Windows and macOS computers.
  • •Track corporate IT assets throughout the desktop lifecycle and complete assigned tickets within SLA.
  • •Provide high-level customer service to internal clients and effectively communicate with end users while producing clear documentation.

Pay and Benefits

Salary: USD 18 - 23.08 hourly

Key Requirements

  • •Enrolled in Computer Science and/or business coursework, or already holding a degree in computer science and/or business (or equivalent work experience).
  • •Work in a customer-oriented, positive team environment with strong face-forward customer service.
  • •Demonstrate strong interpersonal, verbal, and written communication skills for technical and non-technical staff.
  • •Configure, troubleshoot, and repair hardware in a computer support environment.
  • •Demonstrate functional knowledge of information security and best practices.
Education:
Skills:Customer serviceInterpersonal communicationVerbal communicationWritten communicationTeamwork
Tech Stack:Microsoft System Center Configuration Manager (SCCM)SCCMMicrosoft WindowsMacOSMobile computing

Company Brief

KeyCorp
KeyCorp operates KeyBank, providing retail and commercial banking, lending, wealth management, and investment services to individuals, businesses, and institutions across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cleveland, United States
Founded: 1849
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn